Advance Auto Parts in Franklin provides automotive aftermarket products and free store services. The store offers free battery testing, free battery and wiper installation with purchase, and free engine code scanning. Customers report absolutely fantastic and excellent service from a helpful, patient, and knowledgeable staff. Employees are described as going above and beyond and willing to go the extra mile, such as by walking out to a customer's car to ensure parts fit correctly. Staff members are noted for being friendly and not using pushy or high-pressure sales tactics, instead providing honest advice without forcing the most expensive options. The store's free battery testing is particularly valued, with customers appreciating that employees provide care even when no purchase is made, saving them from unnecessary replacements. Many customers state they will return without hesitation and highly recommend this location for quality parts and exceptional service. The store also accommodates customers by honoring online coupons. Overall, experiences are consistently positive, with customers expressing they will not shop at any other auto parts store.
The manager Wayne was an incredible advocate in helping me in replacing my battery. Its original warranty was under Firestone who purchased it. As someone who was anxious, tired, and without any support, he showed true care in that moment when I arrived early that morning. What wonderful staff and honorable people.
July 2026
Worked with 3 people and all were efficient and easy to work with. Very quick service, highly recommend!
June 2026
Ordered on line late nite , picked up in the morning. Nice store location, seems to always have what I'm looking for. 20 miles away from my hometown with 2 store.
