Build-A-Bear Workshop in Franklin offers a delightful experience for creating personalized plush toys. Customers can design their unique furry friends by choosing outfits, sounds, and scents, and even add a special touch with a custom voice message recording. The store is also a fantastic venue for hosting parties, featuring a Special Heart ceremony, games, and the creation of customized furry friends, making it perfect for birthdays and community events. Many reviews highlight the wonderful employees, particularly one named Brenna, who is known for her kindness and excellent rapport with children. Customers appreciate her efforts to accommodate special needs, such as allowing a family to visit after hours for a more personal experience. Another employee, Isabelle, is praised for her compassion and support during a sensitive time, helping a customer create a bear with a recording of their late father’s voice. Overall, Build-A-Bear Workshop is recognized for its high-quality stuffed animals and the caring attitude of its staff. The store has become a go-to place for many families, with numerous customers returning over the years to celebrate special occasions and create lasting memories with their loved ones.
I dropped in pretty late on a holiday, but everyone there was still so sweet! They just had the best energy and made it a super fun experience. Brenna, Ella, and Stanley were just wonderful. Definitely coming back! :)
October 2025
We have been doing our birthday bears at build a bear for about 6 years. We almost always have Brenna do our bear, and she is just the exact person you think should work at build a bear. She’s funny, kind, and so great with kids. She loves her job, and we are always thrilled to see her!
June 2025
Brenna was super helpful, kind, and sweet! She made the experience so special!
