Build-A-Bear Workshop in Franklin offers a delightful experience for creating personalized plush toys. Customers can design their unique furry friends by choosing outfits, sounds, and scents, and even add a special touch with a custom voice message recording. The store is also a fantastic venue for hosting parties, featuring a Special Heart ceremony, games, and the creation of customized furry friends, making it perfect for birthdays and community events. Many reviews highlight the wonderful employees, particularly one named Brenna, who is known for her kindness and excellent rapport with children. Customers appreciate her efforts to accommodate special needs, such as allowing a family to visit after hours for a more personal experience. Another employee, Isabelle, is praised for her compassion and support during a sensitive time, helping a customer create a bear with a recording of their late father’s voice. Overall, Build-A-Bear Workshop is recognized for its high-quality stuffed animals and the caring attitude of its staff. The store has become a go-to place for many families, with numerous customers returning over the years to celebrate special occasions and create lasting memories with their loved ones.
The best Build a Bear ever. Kindest Workers especially Key and Brenna. Had the best experience ever here and will be going back for as long as I live!!!!
April 2026
The manager Tiffany was phenomenal! She was the only one in the store working. She did both stuffing and checking out, she didn’t let the crowd bother her. She was so sweet and kind! Definitely needs a raise for all the hard work she did!!!
March 2026
My daughters (6 and 8) both had a sweet time making their BABs. Totally recommend!!! They want to go back again.
