Chase Bank
BanksHours:
1015 Center Point Pl, Franklin TN 37064 Hours
About Chase Bank
Chase Bank receives mixed reviews regarding its in-branch service. Some customers report fantastic, helpful, and knowledgeable staff who provide warm greetings, take time to explain options, and go above and beyond. Representatives are described as amazing, quick, and professional, even when in training. However, other experiences note less polite or awkward service and a wait to be helped despite available tellers. The overall branch atmosphere is described by some as not typical, feeling very sterile and weird. There are also comments that the bank may prefer to open accounts in person only for those with a business or a lot of money.
Most Recent Reviews
June 2026
I use this branch for my business and I love it here! I’m always greeted as I walk in with a hello and a genuine smile. Emma is so sweet and helpful there is another young woman I often deal with (whose name I can’t remember) but she is also amazing.
May 2026
I sat with Mrs. Rose who guided me along professionally, kindly, and quickly. We set up a checking account together, she walked me through the features in the chase banking app, introduced me to her branch manager (Manny), and helped me make my first cash deposit. I look forward to my next visit and my future banking with...
read full commentNovember 2025
Teresa is great! Highly recommend her for any banking needs! Thanks again Teresa!
More Comments(28)
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