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March 2024 by Roseanna Burch
Had to printout 100 brochures of 2 sided print. Four came out 1 sided. Next time I will plan on extras in case this happens again.
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February 2024 by Judy Blair
What could have been a great experience turned out horribly. I was just charged $39 for printing on 8 sheets of 11x17 paper, 2-sided in color. If that's the price, fine (not really) but this is the 6th time I've printed the exact document - The only changes have been the content. And every single time, the price was different ranging from $15 and upwards. I've always uploaded my document to their email and I've always gotten it back in about 2 hours. Today, however, when I went (in the 2 hour window) to pick up my booklet, I was charged and $17.50 rush fee. For the record, not one customer was in the store other than me and they the two employees, Elijah D and the lady with long hair, were standing around. It was 7:30 pm and the store closed at 8. I was also told that if I set up the files in printer spreads, there wouldn't be a setup fee and yet, I was charged for a setup fee. I am beyond frustrated. Their pricing is random with no rhyme or reason. I am NEVER using their print services again and I suggest you steer clear also. Hunter is the only decent interaction I've had there.
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February 2024 by Leslie Grundy
Wow what a difference between night and day. Elijah really was very professional and had the best customer service. I went to Staples and they were very condescending and not helpful at all. I will always come here for my printing needs.
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January 2024 by Bethany Susanne Mcgowan
Fast, friendly, and professional customer service. I was in and out within 5 minutes with no wait.
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January 2024 by Rubert Collier
**SCAM ALERT**Had a small package delivered from this location to Mexico on a Thursday. Paid for next day air. Packaged didn't arrive until Monday. The Mexico delivery driver demanded $351 pesos for "Customs Fees". Wife refused package, driver returned package to local Fedex Depot. Wife goes to local Depot to pickup - they inform her it's not $351 pesos, it's only $301 pesos for "Customs Fees".Either this Franklin office failed to charge me the complete fee and not advise me of any "Customs Fees" OR the local Mexico Depot is running some kind of scam.Either way, I've never experienced this sort of issue with UPS or DHL on international shipments to Mexico.Unless this bogus "Customs Fees" is refunded, I won't be using FedEx again in the future.
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December 2023 by Amanda Cole
If you are a teacher or work for a preschool, please read this. I work for a small preschool and our laminator was out. I needed to laminate 10 "placemats" for Thanksgiving crafts. I dropped them off at 11 am. I was told in order to pick it up same day it would be a $30 rush fee. So I decided I would pick them up the next morning even though its way out of the way of our school. That night I was in the area. I walked in at 7:30pm (they close at 8) and decided to see if they were complete. They were done, so we went to check out and they were STILL going to charge a $30 "Rush Fee". Nothing was rushed. The work was complete. I can see if they were working on orders due the next morning, but the employees were standing around waiting for the store to close. We don't have a huge budget and it was stretching it just to get these laminated. The $30 rush fee is absolutely ridiculous, especially for schools and teachers.
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October 2023 by Scott Lerman
Always a really seamless experience at this location! This morning, Andrew, at the front counter, had the line moving quick! Super friendly. Always impressed with the service here.
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October 2023 by Abigayle haust
Ms. Sara and Alayha were very kind and helpful! My printing was fast also! Thank you again
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October 2023 by Steve Bryan
Hunter, Lydia, and the whole team always provide great personal service! Always correct and in a timely manner.
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October 2023 by G Anderson
Always Outstanding❗️Sara always comes to our rescue❗️TopNotch staff and store❗️
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July 2023 by Jacqueline Gentry
Kathy and Elijah MADE MY DAY! I was having difficulties with 2 return packages and both of them were so kind helping me through the label issues.
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July 2023 by A. Al
Kelly ecShe was a great helper she helped me with printing and lamenting documents
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May 2023 by McKenzie Kellar
These reviews are a joke, just like this place of business. Genuinely never been to a place where more workers could give less of a ****. 8 workers and a line to the door and everyone standing around doing nothing to help those in line. And how dare you ask any of the staff a question because they will look at you like YOU are disturbing THEM and will argue / get rude with you, no matter how polite and patient you have been with them. What's the point in having a job if you aren't going to do it??? AND WE GAVE THEM TWO CHANCES IN ONE NIGHT!!!!! Would rather go literally anywhere else.
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May 2023 by John G.
Every time I go here staff has an attitude, unfriendly and less than willing to help. Done dealing with them. Too many other options.
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April 2023 by Sise S.
I'm not sure why this place doesn't have five stars especially for the service I received today! Hunter is amazing, he communicated with me through the process of my order hands down exceptional! He pays a lot of attention to detail and has awesome follow up great customer service!! Great team member also the way he communicates with his team mates is on point and addresses all things concerning the betterment of the store
