Hester & Cook is praised for its exceptional customer service and friendly staff, making it a favorite among local shoppers. Customers appreciate the unique décor items available, noting that the inventory changes frequently, ensuring there is always something new to discover. Fast shipping and attentive service, even when issues arise, contribute to a loyal customer base. It is a go-to spot for seasonal décor and party planning needs.
What a magical store. A must stop in Franklin. The mechansing is superb and just love their tablescapes.
November 2023
The BEST costumer service I have experienced all year! I procrastinated and needed fast shipping on a beverage bucket for a party and they made it happen - even with a small shipping confusion they made it right with no charge to me and I was so grateful - I LOVE the piece too, can't wait to have another party already!
April 2023
The entire staff was very friendly and helpful, esp. Kim. We found several unique décor items this trip. Always something different in the store when your planning get-to-gathers and holidays.
