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October 2023 by Cliff Ruschmeyer
First impressions were not great. This was my first time in the store. As I passed the first person, he did look up. As I walked in and looked around to get my bearings, I found the apparel. When I walked in that section the guy did look up and I asked if there any gloves on sale. He answered “nope “ and went back to his phone.I’m thinking this is not how I would engage or interact with customers to make them feel welcomed.
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June 2023 by John W
Good experience for the most part. I dealt with Brain he is newer in sales but nice guy and helpful even when he didn't know something he asked someone who did know. I bought a atv and mini dirt bike for my boys for there birthday. One thing I can say like mentioned in other reviews the price listed online is nothing near what you will pay when you get in after all the add ons and taxes almost a $1000 or more. Just a FYI. Also the one mini dirt bike I purchased once I got home the bolts where over torqued and the training wheels on the bike when flying out from my son while riding. What a mess not even 10 seconds on it. I called Brain immediately and he got it taken care of still annoying I drove 2 hours and had to double back in and bring it back to serivce. Thankfully I found the bolts and was able go show them what happened. I was able to get it back thankfully in a couple days. Still everyone was really nice there and very helpful in there part. I would definitely go back in the future.
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June 2023 by Kevin J.
I love this place in that the service is so terrible you can immediately decide not to go there. Parts guy just talks forever. Service people literally suck. They said they couldn't swap a used tire. So your telling me the current tire is better than what I'm swapping to? The good thing and why they got 1 star is that they empower the customer to do it themselves since they have the worst customer service. Good job guys!
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May 2023 by Koji Suzuki
The motorcycle I purchased at this shop was in a very good condition. And one thing I want to write is that their working attitude for me is very nice. I requested to fix my damaged motorcycle and the service department manager has been updating me the status in an appropriate timing manner. I appreciate their hard work for my motorcycle.
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May 2023 by Josh Farr
Person who answered my phone call was rude and hung up on me when he didn't understand.
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May 2023 by KennyB
NO test rides, must buy the vehicle first to decide if you like it.
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March 2023 by Benjamin Rhett
Very nice people here. I purchased a Rebel 500 from Matt here last year and have brought it in for service a few times. Very helpful folks and nice to deal with in person and over the phone. I had some time to kill one day and waited for my service to be completed and the waiting room was clean and again, very friendly. Definitely recommend buying and servicing here!
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January 2023 by Denise Huskey
First time at this awesome store. Greeted when you walk in the door, asked how we could be helped. Went to parts counter and received help from Keith. Great guy, very knowledgeable and took the time to walk through and explain how to install part we were purchasing. Great experience! Highly recommend and will be a repeat customer.
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November 2022 by Caleb Redd
I walked into Honda Power sports of Cool Springs today, found exactly what I was looking for once I stepped in the door. Had several people ask if I needed anything, Matt The All-Star took the extra step to grab the keys to the 2023 Honda Foreman I was looking at and let me test drive it. Made the process quick and easy, made sure I had a full tank of fuel which I appreciate. Thank you Matt for the quick customer service!!!
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October 2022 by Chris Barker
Very helpful service counter, took time with me and was very well informed. Much appreciated, highly recommended!
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July 2022 by RAY K
Sounded good over the phone, but they have no stock and don't know when they will get any.
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May 2022 by Kristina Brandi (Dutchess)
Wrong pricing, what's listed on the web is not what they want to charge you. They want to add all kinds of $$ on a bike. If you say 5,900 then that's what it should be. Don't advertise then when people come tell them $8,500. On top of not being able to get stuff in for months.Poor inventory stock and can't get half the stuff in. What a waste of a place!!!
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May 2022 by jon moore
Matt is very knowledgeable and was able to help me navigate through the different Honda models.
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January 2022 by jim pennington
Store was clean however there were no bikes in the shop. I counted about six or eight total. Last time I was there the mgr wasn't happy with the sales person talking to me about the bikes. This kind of thing makes a person a bit uncomfortable.
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August 2021 by Mike Stutzman
Came in for an oil filter and to get a quote on a set of tires. Guy working the parts counter (sorry, can't remember his name) was efficient and very easy to work with. Another good experience at CS Honda!
