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April 2024 by keith ryan
Stopped in and was greeted by Richard right away. Told him what I was looking for and he said they didn’t have them in the store but checked to see they were available online. They were so he went above and beyond to show me what they would be like and brought me many pairs to try on and explain the differences. I bought 2 pair and they were delivered a couple of days later and I am glad I bought 2 pairs. Very comfortable. Thank you Richard!
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March 2023 by David Richardson
In my every airport adventure I love seeking out the Johnston and Murphy store! Yet the trip to store 1704 in Washington DC I had Blessilda Fundanera help me and she was absolutely amazing. Great experience and amazing customer service!
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October 2022 by Kellie M.
Mary Marie deserves a raise. She was so professional and great at what she does! Wish we had come to to her first, it would have saved us days of going around to other stores. Excellent shopping experience!
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September 2022 by Daniel Hollingsworth
I had an absolutely lovely visit. The sales staff were superb, efficient and helpful. I have found a new favorite.
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June 2022 by Daniel H
I had an absolutely lovely visit. The sales staff were superb, efficient and helpful. I have found a new favorite.
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March 2022 by Eric Frame
Great service from Richard. Thank you!! I will be coming back.
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October 2020 by Victoria Marshall
Best quality. If you need a good solid timeless shoe and you're feeling extra, take a trip to Johnston & Murphy Cool Springs
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May 2020 by Earl Brown
Makes a statement
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November 2019 by Kris Lezama
Great clothes
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May 2019 by Kaden Fox
Sevice and products are Great***
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April 2019 by Eric Greenfield
I've been a fan of J&M products for years. This review is about the Cool Springs store. I've been there twice and helped by Josh. What fantastic service! Josh is extremely knowledgeable and helpful. Truly top tier customer service. It's refreshing to see in this day.
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March 2019 by Nelson Andrews
I needed a pair of “rainy day†waterproof business shoes. Nick went right to a black cap-toe that fit the bill perfectly. Sizing and everything else was easy and professional.
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January 2019 by J Q.
Stopped in tonight to browse Men's shoes. Found some nice wingtips and asked for a size. The gentleman was extremely nice and quickly grabbed me a couple sizes to make sure I got the right fit. He assisted my with a shoe horn and kneeled down and tied the shoe on my foot. While it may sound minuscule, this is a level of expert customer service you do not come across in any shoe store these days. I was thoroughly impressed. They didn't have my size in the color I wanted so he ordered it for me quickly. This was the perfect shoe shopping experience. It's no wonder Mr. Rose is the store manager because he knows what it takes to be the best he can be at what he does. I have never owned anything from this brand before but just this experience alone has made me want to return for more soon. Thanks again, Josh.
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May 2018 by Micah G Robinson
I bought two pairs of Johnston & Murphy shoes last week and have been nothing but pleased with the quality and the care that I received while buying them. Really top-notch customer service and a quality products. I'm sure they have a customer for life now
