Johnston & Murphy is praised for its exceptional customer service across various locations. In Franklin, TN, a customer had a remarkable experience thanks to Richard, who went above and beyond by tracking down a discontinued pair of shoes and personally calling the customer to share the news. His friendly and knowledgeable assistance made a lasting impression. Another customer also highlighted Richard's helpfulness when he checked online availability and provided multiple options to try on, resulting in a successful purchase of two comfortable pairs. In Washington, DC, Blessilda Fundanera received high praise for her amazing service, contributing to a great shopping experience. Additionally, Mary Marie was noted for her professionalism and expertise, making the shopping journey much easier compared to other stores. Overall, Johnston & Murphy is recognized for its dedicated staff who consistently provide excellent service, ensuring customers leave satisfied and eager to return.
Thank you Jack for helping me today! Your one top salesman....
August 2024
Thank you Jack for helping me today! Your one top salesman....
October 2023
In my every airport adventure I love seeking out the Johnston and Murphy store! Yet the trip to store 1704 in Washington DC I had Blessilda Fundanera help me and she was absolutely amazing. Great experience and amazing customer service!
