Ford of Franklin Service has received high praise from customers for its excellent sales and service experiences. Customers appreciate the friendly and genuine staff, highlighting specific individuals who went above and beyond. One representative, Jordan Kelley, was noted for his proactive communication, even taking the time to notify customers about a vehicle in stock during a busy playoff weekend and keeping them updated despite weather delays. Another staff member, Deslyn, made a lasting impression with her warm and caring approach, making the car-buying process enjoyable and memorable, especially for a surprise purchase. Customers also commend the sales team, with Taylor Handsel described as the best salesman they’ve ever worked with, and Miguel and Bree making the buying process fast and painless. On the service side, Derek Pelham provided exceptional customer care, delivering what was described as one of the best guest experiences. Customers feel confident leaving their vehicles at this dealership, with some traveling extra miles to return. The staff’s professionalism, patience, and flexibility contribute to a positive experience, making Ford of Franklin a preferred choice for both purchasing and servicing vehicles. Overall, the dealership is recognized for its friendly, caring, and efficient team dedicated to customer satisfaction.
Good afternoon, service advisor Derek Pelham provided me with one of the best guest experience possible 1/13/24. I would definitely like to see if there's a way to compensate this guy with a promotion or salary increase. Guys like Derek are very hard to find..?
December 2023
Taylor Handsel is by far the best salesman I have ever had. He is truly the best! If you have any reservations about Ford of Franklin, go see Taylor.
December 2023
Working with Ford of Franklin was a great experience. Miguel (my salesperson) and Bree (finance) made the process as fast and painless as possible. I will absolutely consider Ford of Franklin for my next purchase.
