Quest Diagnostics
Medical LabsHours:
2001 Mallory Ln Coolsprings Professional , Suite 102, Franklin TN 37067 Hours
About Quest Diagnostics
Quest Diagnostics offers a range of testing services, including COVID-19 antibody testing by appointment, blood and urine testing, drug screens, and more. Located conveniently across from Panera and Kroger at the corner of Mallory Lane and Mallory Station, the facility is known for its cleanliness, privacy, and efficiency. Customers have praised the friendly and helpful staff, particularly highlighting the excellent service provided by technicians. While the electronic check-in process is generally easy, some visitors found the waiting room cold and empty, with limited staff presence initially. It is recommended to use the website for scheduling appointments, as phone calls can be less effective. Most customers report short wait times, with many being in and out quickly, usually within five to twenty minutes. The staff is attentive, particularly in situations where patients may feel unwell after procedures. Overall, Quest Diagnostics is noted for its commitment to customer care and efficient service, making it a popular choice for various lab tests.
Most Recent Reviews
February 2026
Rebecca was FANTASTIC! She made the blood withdrawal quick, effortless, and painless. Thanks so much!!
February 2026
I had an appointment and was taken on time. The process was painless. The nurse that took my blood was friendly and kind. A nice experience.
February 2026
I had an appointment and was taken on time. The process was painless. The nurse that took my blood was friendly and kind. A nice experience.
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- Franklin, Tennessee