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January 2024 by brett phillips
I've banked here for over 15 years now. Loans for vehicles are a breeze. I get a hand written Christmas card from the tellers. I can't tell you how amazing it is compared to a giant corporate bank. They also were very willing to get me financed for a car at a reasonable rate many years ago after a divorce which destroyed my finances. Can't speak highly enough of everything this bank does.
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January 2024 by Jonathan Parrott
You don’t need to go into a SFCU branch that often with all the online capabilities but, when you do, people like Jennifer at the Franklin branch make you feel like you come there every day. Such great people!!!
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September 2023 by LIVING LIFE
I had an issue with my account that SHOULD NOT have occurred. This issue resulted in my account being overdrawn. I contacted the "call center", which was a waste of time as they were zero help at all.I then called the Franklin branch to report my concerns with my account. Jennifer answered my call and quickly assessed the issue with my account. She discovered that there was an error on their end that resulted in my account being in the negative. Jennifer personally called me to apologize for the error, the NSF fees were quickly refunded back into my account and all my transactions cleared without issue.Needless to say, I will never deal with the incompetent "call center" again. Everytime I've had to deal with them, I contemplate just closing my account. The nice ladies at the Franklin branch have kept me here because I should've left years ago due to poor customer service and numerous administrative errors.
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August 2021 by john spicer
They help me get a suv when nobody else would. I just paid them off a few months early to show my Appreciation
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August 2020 by Ken LeClair
Ten year member. Great service, friendly. Wish rates were better!
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May 2020 by Forest River
They won't refinance their own loans so there members can save money but they will refinance outside loans for nonmembers. Were not given the same opportunity to stay financially healthy using this company.
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February 2017 by Yoggie Bear
This branch manager quickly assisted me in getting a cashier's check today. He also gave me his business card, suggesting he be called when the check is deposited, so he can confirm the funds are in his bank and avoid a hold on the check. Excellent customer service. Thank you Southeast!
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December 2016 by Derrick Solomon
Been with them over 6 years now. Saved my family from crisis on a few occasions. Very caring people. Tell Mrs. Vickie or Michael I sent you.
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May 2015 by Gary Buchanan
Excellent service from all Staff & GREAT Rates on all services
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February 2012 by Mark Jensen
Great people here, and being a member has many advantages in the services provided for the asking.