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December 2023 by Amber Jones
Absolutely love the staff. They are always helpful and willing to give me a helping hand when I have a lot of packages. The store is always clean and orderly. Also usually a quick turn around on print jobs as well. And able to deliver exactly what I want. Thank you for taking care of us and all our packages.
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December 2023 by Bob Bowser
I have been in twice, and my experience was great! The staff is courteous and helpful. During both visits, the store was busy, and everyone was helped quickly and professionally. They have the supplies and knowledge to handle what you need.
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November 2023 by Kate Hickey
Love this store. They care to get it right. We use it all the time for work and we love Brennan. Everyone who works there is efficient, thorough, detail oriented and fast. They even love our dog. Never a line!! Whoever is managing this store is killing it.
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August 2023 by JoAnn Miller
Staff is always friendly and efficient. Very knowledgeable and helpful. My experiences there has always been one as a satisfied customer. Thank you for exemplifying real customer service.
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July 2023 by Julia B.
This was my first time utilizing this UPS location to return some things from Amazon and I was so impressed by the customer service and how quick they were! Such friendly workers who greeted me with a smiling face when I entered and helped me get my items returned smoothly. I was in and out within a couple of minutes with how smoothly they had things going. 10/10 would recommend this UPS Store!! Thanks, UPS team!
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May 2023 by Allison Briggs
The staff is amazing. I went in on a Wednesday and Ian, Lisa, Perry and an older gentleman were so friendly. I usually go in on the weekend and this crew was so much more inviting than the weekend crew. They treated me like a friend and I had a hard time leaving leaving. I will send everyone I know to this location to see these four.
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May 2023 by Taye Holmes
I called to check, to see if my package was there on two different days. Both associates who have picked up the phone were very helpful and courteous. Would definitely refer them to anyone.
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April 2023 by Cassie Frazier
I absolutely love the staff!
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April 2023 by Anton Roy
This is my new favorite UPS Store. The staff is friendly and the service is fantastic.
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February 2023 by Dug Unlisted
No wait. Staff was on top of their gameI had some documents that needed a notary stamp. They took care of that alsoParking can be a bit of a challenge but not too much.
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December 2022 by Daniel Whitlock
Excellent each time I go.
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December 2022 by K Gail
I order through Amazon often and sometimes have returns that I drop off at a UPS store and I have never had a problem until I used THIS UPS store. After dropping off my Amazon return at other UPS stores I would always get an email from Amazon stating that they have issued my refund usually within just a couple of hours however, my Amazon return that I dropped off at this UPS store Was never acknowledged at Amazon. I called the UPS store only to speak with a very argumentative manager who completely over talked me and gave me many bogus reasons why I had never received an acknowledgment for my Amazon return from Amazon like I usually do. She told me that my tracking number meant nothing ! I called Amazon and gave them my UPS tracking number from my drop off and they had no record of my return however they were kind enough to go ahead and issue me a refund for the item which I dropped off at this UPS store and this tells me somebody at this particular UPS store either STOLE my return or just didn’t bother processing it. I will never use this UPS store again they are completely untrustworthy so BEWARE!! I will continue to use the UPS store on Murfreesboro Road in Franklin because they are always reliable!
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August 2022 by Rose W.
Great staff! Very friendly employees & quick service. Typically no lines but they move quickly if so. Keep up the great work!
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May 2022 by Tommie Owen
Though I did not want use their service, Chandler came to my rescue! He saw that I was in trouble bc of my flat tire and he got me back on the road with my Spare! Saying thank you is not enough!! Thank you and so blessed that I broke down in Franklin, TN!
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March 2022 by M. B.
This is the nicest, friendliest UPS store! They never fail to be helpful and frequently go above and beyond. To a team member, they are efficient, competent and professional. A bonus for me is that they are about five minutes from home! Lucky me! Thanks, UPS store!
