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9:30AM - 6:30PM
2000 Columbia Ave, Franklin
Used Cars
“These guys were very professional. They took care of the sales tax and other fees that came along with the purchase of my car. They also got the tags and registration for my car which I will be receiving in the mail. This was one of smoothest transactions I have ever had with a car dealer.”
“I’m really disappointed in the customer service I received from this location… none. This location was packed with employees… maybe 3 customers, and not one person said hello, asked me if I was doing OK, asked if I needed help finding anything, nothing. There’s already a stigma around going into physical dealerships, and this just added to that. I don’t know the reason is that no employee even said hello, I’m giving this location the benefit of the doubt that it wasn’t due to age or looks or anything like that, but it’s extremely disappointing. When Mercedes is the brand you choose and this is the Experience that’s given to you, it leaves a bad taste in your mouth.
Update- 12/10 : the general manager contacted me and apologized for my initial experience with this location. If you listened to what I had to say and it felt like he really understood. He got me in contact with Tyler and he set up a time with me to come look at the vehicle and do a test drive, he was amazing. I feel like this is the service that I was expecting initially and I’m glad that now I got to experience it I want to leave my review with four stars not because my experience with Tyler
was not great, but because the initial visit really did leave a bad taste in my mouth. I was told that the review I left was brought up in a team meeting and that everybody was talked to about how important it is to keep your head up and making sure everybody that comes in is greeted properly, I’m glad that this was brought up to the team and I’m very happy with my experience this second time. Thank you to the general manager and thank you to Tyler.”
“We bought our first EV (Chevy Bolt) with Chip yesterday and would recommend family and friends to shop there first. The process was easy and transparent. Pricing was very reasonable on the car and our trade-in.”
“Had an amazing experience at Franklin Motorcars! The owner was super nice and accommodated my busy schedule and was able to meet me at his dealership at night to make sure the car I wanted is how he described! Car was better than he described! Will be buying from the short European dude again!”
“Amazing experience from start to finish! Kevon is an amazing guy and will help you in every way possible. I highly recommend this dealership, and would never go anywhere else!”
10AM - 9PM
4075 Mallory Ln, Franklin
Used Cars
“Read for hidden fees! They make it very easy for you to find a car that is right for you with a great selection at fair prices. Only complaints are the unpleasantly scented cleaner they use; wish all the cars smells more fresh. I was told when we walked in the “no haggle” price you see, plus tax and optional maxcare are the only extra costs. They tack on a $600 fee to every sale, outside of the “no haggle” pricing in addition to a $88 “business license tax” fee, which bugged me. Overall a solid place to shop for a car, but be prepared for $800 on top of the price and tax.”
Used Cars
Used Cars
Used Cars
Used Cars
Used Cars
“Always great quality service. Teron is cool, knowledgeable friendly. Always letting you know what's going on with your vehicle. The place is always clean. Love the snacks, hot chocolate, coffee!”