Wells Fargo Bank in Franklin offers personalized service and convenient banking tools to support customers' financial goals. The branch is well-located and welcoming, with friendly staff who provide helpful assistance. Customers appreciate the staff's kindness and professionalism, noting positive experiences with employees like Toni and Brian. Although the branch can be busy, the staff’s helpful and caring attitude makes visits pleasant. Overall, this branch is recommended for its attentive service and supportive team, making banking easier and more comfortable for customers.
The redhead that works there is cold , rude, and uncaring , more concerned about getting out of work than helping a customer
March 2025
This location has the worst customer service I have ever experienced at a Wells Fargo.
September 2024
They made us wait behind so many other people just to get a copy of a 1 month bank statement. After waiting for 30 minutes, one of their reps came up and they maybe would help us of someone canceled their appointment. We just needed a simple copy of something. It made no sense the way they did things.
