The Xfinity Store at 7090 Bakers Bridge Ave in Franklin, TN, offers a variety of services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. The store staff are generally praised for their helpfulness and professionalism. Daniel, the store manager, was noted for being exceptionally patient and professional, especially when assisting with restoring a virtual private network on Wi-Fi. Wayne Stuckart received high praise for his outstanding customer service, listening carefully, providing the right equipment, and going above and beyond to help, even tracking the installation process. Josh, another manager, was courteous and quick to resolve issues, demonstrating excellent customer service. Customers also appreciated the friendly and helpful attitude of the staff, including Devon, especially during longer transfers or complex problems. The store is clean, well-stocked, and staff members like Wayne and Devon are recognized for their dedication and excellent service, making the overall experience positive despite some initial concerns about low ratings.
I’m 79 and trying but barely internet literate. I needed to connect my digital photo frame with years of family pictures to my new Gateway. The woman at the front desk showed me exactly what to do, answered all my questions and Bingo, it’s on! Couldn’t be more grateful for her help and patience.
March 2025
Daniel, the store manager, was exceptionally professional and patient with me restoring my virtual private network on my Xfinity Wi-Fi!!!!
March 2025
Good connection. Dont go here without appointment and if you want to then go just 10-15 mins before their closing time.
