The Verizon store in Franklin provides a positive experience for customers seeking mobile devices, internet, and business services. Customers appreciate the helpful and friendly staff, who are available to assist promptly upon arrival. The store offers various convenient options, including online ordering with in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. Visitors have noted that the staff, such as Felicia and Kyle, are welcoming, patient, and knowledgeable, helping with account issues, device setup, and explaining promotions to save money. The store is also praised for its quick service, especially during device upgrades and pickups, making the process smooth and efficient. Customers recommend this location over others in Franklin due to the attentive and professional service they receive. Overall, the store provides a helpful environment where customers can get assistance with plans, devices, and upgrades, ensuring a satisfying shopping experience.
I was helped by a gentleman named Kevin I had gotten a virus on my phone and he didn't make me feel stupid and proceeded to fix my phone walk me to the door and say have a nice day that's customer service
February 2026
I walked in without an appointment and the person at the front desk worked to resolve my problem without having to wait for help from a technician or sales person
November 2025
Huge thank you to everyone at this store and Reggie for helping me get my new phone back online! Went to multiple Verizon stores in the area and this one was definitely most helpful.
