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“Independent Bank in Germantown has some of the friendliest staff around. They’re always welcoming, helpful, and make banking feel personal. Great service from genuinely great people.”
“The staff is so incredibly friendly. They make every effort to make you feel welcome. This is the only branch I’ve been to that welcomes you and doesn’t make you feel like you’re an inconvenience.”
“I rely heavily on all the wonderful people who work at this Branch. When it comes to personalized customer service they are top notch. I call them every week to help me through transactions and they are always extremely helpful and patient!!! Thank you sincerely:)”
“Chyanne & Brieon were so helpful on my visit yesterday. They are skilled at their job and even more important, their attitude toward service was outstanding. I will definitely start using this branch all the time.”
“Tavias Ford at this location is just awesome. From start to finish he was eager to assist me and had a very friendly demeanor the entire time. I went to another Simmons location and they did not help me what so ever. Tavias went the extra mile and above and beyond to take care of my needs. Thank you so much! I highly recommend this location.”
“Customer service was great from the time I walked in. Had to deposit a large check which I didn’t want to do at atm. Very polite reps, will use this branch again.”
9AM - 1PM
7640 Poplar Ave Suite 210, Germantown
Banks
“Exceptional service and hospitality. I was very impressed with Jake’s depth of knowledge, professionalism, and genuine desire to help my wife and I achieve our financial goals. With employees like Jake, Nathan, and their team we could not be happier to bank with First Horizon.”
“When the rush for the Paycheck Protection Program began, our business was with another bank, and had been for 2 decades. We got nowhere. A friend had recommended I go to”
“Absolutely love this bank branch. Janie, the Branch Manager is highly professional and as nice as they come. She makes my private banking experience very enjoyable, and I very much appreciate all of the help she gives me.”
“Can I just say Angie Brasfield is truly a rock star. I have dealt with several banks and never ever got this kind of top notch customer service as I did today. I called Angie ( yes personally on her cell phone) to get the phone numbers of where to report a card lost - yes I have misplaced it- so she tells me she will handle it for me. I figured she was putting me on a list and someone would call and then in about 3-5 weeks I would get my replacement card etc etc. You can imagine my surprise when within an hour or so I get a message asking if I were home. She had taken care of it personally and not only that I have my debit card ( a real one) in hand ready to use. So let me just say if you don’t have this kind of service at your bank ( I doubt that you do) you need to call pinnacle Germantown branch and ask for Angie cause she is truly a Rock Star!!”
“This Pinnacle Bank location is very friendly, helpful and welcoming. Alan Poindexter, Al as I know him now, has become a part of our business family. A real stand up guy. Proud to do business with them.”
9AM - 1PM
7708 Poplar Ave, Germantown
Banks
“I walked into Chase on Poplar and was promptly greeted with a friendly warm & sincere smile from Ms. Sheree she answered all my questions. She suggested that I meet with Marcus McChriston who patiently guided me through all my concerns. He honored serval follow up appointments with me on time with great care & professionalism. Thank you Chase!”
“If Mr. Sterritt Armstrong is not available for business please visit Ms. Jalyn Peterson at Fidelity Germantown for financial advising needs. Mr. Armstrong is an ally of women. He took a bundle of nerves and made a situation better. Mr. Armstrong thank you for providing space and being generous with your time to a daughter of a father who opened the accounts at Charles Schwab. Thank you for understanding sentimentality!
Looking forward to bringing you more business! Also please meet Ms. Jalyn Peterson. She provided space even I had nothing to give her.
I'm overwhelmed with joy in the financial realm today.”
“I went in to open a checking account for my daughter. The efficiency and attention to detail were amazing!! The customer service and conversation were phenomenal!! Lorenda is an amazing banker and I will always go back and bank with her!”
“I want to extend my sincere gratitude to John Zanath, Relationship Banker II for going above and beyond when I was in a tight spot. Your professionalism, and your genuine care turned a stressful situation into a manageable one, appreciate your dedication and kindness truly makes a difference.”
9AM - 12PM
7770 Poplar Ave, Germantown
Banks
“Adrian Smith is amazing, very helpful, friendly and assisted us with many things. He is a great guy and we enjoy coming here because of his attitude and helpfulness.”
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“They greeted me professionally when i walk in the door . I like this branch because there always get me in and out and always curtis. Also great with helping myself and family with our banking needs.”