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“Great selection of work and cowboy boots as well as Carhartt and Western wear. Clean store with friendly employees! Some of the boots are pricey, but what merchandise is not??”
“My experience was amazing, just in the door and was helped immediately. It only took about 15 minutes, from sizing to paying! No gimmicks just American made boots, sold by Americans, for Americans!”
10AM - 6PM
1791 Gallatin Pike N Unit D, Madison
Shoe Stores
“Loved my Hokas for work, excellent customer service, clean store and everything is so neatly stored that I could find just what I wanted. Thank you for your excellent work!”
“Love the variety of brands and selections. Very friendly and helpful with my purchases. Good sale prices. A bit limited on my size (XL) in some brands but could order if I wanted. Definitely will be back.”
“Loved shopping at this Cato Fashions.The employee was very pleasant and professional. She smiled the entire time. I was able to shop at my leisure and found a beautiful hand bag. Will be shopping there again.”
“Janet was beyond kind and totally understood the many unique issues with my feet causing daily pain and extreme difficulty in finding shoes to fit my special needs. We found a style that made it possible for me to be pain free for thr first time in 20 yrs. Highly recommend this store!!!”
“This place was overall very helpful within looking for the shoes amd the correct shoe size for my son. Even though they didn't have it in the store the young gentlemen was quick to help order them in the store for us to have them shipped directly to my home. It only took 3-5 business days amd greatly appreciated there awesome customer service amd will definitely go back here again the future to do shoe shopping again :)”
“I must say that this location is by far the best location I have ever purchased shoes from. The top notch customer service, attention to detail, the warm greetings upon walking in, the no pressure sales approach, the service goes far above par. I attribute this not only to the sales specialists at this location, but mainly to the management of this store. Kayla is by far the most nicest and professional manager for a shoe store I have ever met. She goes over the call the of duty to fulfill each customers requests and need and even if the request is beyond her control she still tries to find ways to accommodate and ensure that no customer leaves her store unhappy with the service that they were provided. I was able to experience first hand how not only she treated me, my wife and my mother, but how she was consistent in her service to everyone she came in contact with on what she described as being one of their most busiest days which was a new release day. She not only displayed this level of service but set the expectation for her team members to follow suit and you can tell how they did so willingly and with a pleasant attitude. For the record I literally drove an hour and half to come to this store because it was the only store that had the item I was looking for. Kayla was so gracious to ensure that the item was there for me and not only was I able to get the item but I bought other merchandise as well. When service is that good, it makes you want to spend your money and also come back. Thank you Kayla and Rivergate Champs Team! You guys need to perform some type of training module and send it out to all your stores in your network on what real customer service and customer success management is about. We will definitely be back.”
“unique selection of kicks that you don't see at the other big shoe storas. Those harder to find Colorways. If you are looking for those special pick ups then they would probably be able to get them for you.”
“Great products and service.What do your dedicated employees get for Christmas for their hard work to keep this store up and running?After all, isn't that what Christmas is all about; love, gratitude, and appreciation to others?I know employees there who work the majority of their time during this pandemic. God bless them and I hope they are recognized properly.”
“I just want to say that this academy has the best customer service that I’ve seen out of any other. Especially Shelby from the firearms department like this guy greeted me as I came over and was very helpful. Even though they was pretty busy he made sure I felt welcomed and always assisted me when he had other customers around with no attitude but I just like to say this guy is phenomenal and keep up the great work Shelby!!”
“I read reviews in order to understand how I can better serve my customers. Yes, there have been a few times I allowed myself to break. By this I mean I do not defuse a situation properly. Not because I lack respect nor because I am rude, it because I'm human and I'm not perfect.A few of these reviews, including the most recent, are not completely true. What they failed to mention is that I, for one, will normally do an exchange on worn shoes. And that I will call for approval to do a refund for any shoes that break our policy. Policy is not written by the store. It is written by the company. For a customer to get upset because we do our jobs thoroughly and is dishonest in their reviews is upsetting for me. But that is the nature of retail.I say all that to say this. We are all human with good days and bad. Therefore, if we have wronged you, allow us the chance to show you we do aim to please. But also, Please keep in mind we all make mistakes, miscommunication happens. we do this job because we want to serve people. But we also have to protect our company from fraudulent claims as well.”
“My daughter’s birthday is Friday and she wanted a pair of Nike Air Force 1’s! No shoe store in Bowling Green,KY had them and you couldn’t order them online or have them shipped to the store. So I searched other Foot Lockers and found a pair at Foot Locker in Rivergate. I was prepared to drive down there to pick them up. So I called that morning to make sure they had received my order. The employee asked me if I was coming there just for the shoes. My reply was yes. Instead of me driving down there he kindly offered to overnight them to our Foot Locker, but he took it a step further... once he had the tracking number he sent it to me so I would know that they had arrived. So not only did he save me money and time, he saved me having to call the store possibly numerous times to see if they had arrived at the store. It was a simply act of kindness that makes me recommend Foot Locker if you need an item that you can’t find locally!!!”
“Davita was such an angel! She helped us make sure we were getting the very best deal possible. Amazing service aptitude and great energy at the register! Thank you!!”
“It’s kind of weird how deserted the mall is nowadays. Finish Line is at the very end in the corner. They don’t carry nearly as many good shoes as they used to, but I made do. I will say that a girl came up and asked if I needed help and she was excellent! She gave me some great advice on basketball shoes.”
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“First time and manager, Kiki, was so helpful! Very grateful we have a store so close that supports the largest sizes. Honestly, this was the first new pair of jeans my husband bought in 10 years.”