Firestone Complete Auto Care in Jackson, TN is a one-stop shop for vehicle needs from standard maintenance to tires and repairs. Helping neighbors since 1926, it offers comprehensive solutions for every make and model, including oil changes, brake inspections, engine repairs, and tire sales. Many customers report great experiences, describing a great store with great employees and great work. Some note being treated like family by a great group of guys who go above and beyond, providing wonderful and thorough service, keeping customers informed, and even preventing costly purchases by honestly assessing a vehicle's condition. Others express being impressed with the quality and thoroughness of service on a first visit, feeling pleased with the detailed advice about future needs like batteries and air filters. However, experiences can vary significantly. One customer reported a very negative interaction, feeling a service representative was disrespectful when asked to view paperwork, creating confusion over tire issues and raising concerns about sales pressure for a battery after declining tires. Another cited a careless mistake from a past service at a different location that caused damage. While many find service reliable and affordable, these accounts indicate that consistency in customer service and meticulous work can sometimes be an issue. The business aims to provide exceptional auto care to get customers back on the road.
My batterie has died and was under warranty ,but I git it put on in jacksonville flordia,so of course I was worried I would have to pay out of pocket but nope ut the guy working the counter I'm sorry I can't rember his name to save my life,but was out standing,firestone u need alot more employes like this guy
April 2025
casey is AWESOME!!! always takes care of us!!! the best
April 2025
Great store, employees, and work. Got 4 new tires and an oil change earlier today. Couldn't be happier with the service. Thanks Jeff and crew!!!!
