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“Had a great experience with Tyler. He was able to explain the mobile billing since it isn’t broken down on the statement. Also able to assist with cable explanation.”
“We have been T Mobile users for over 16 years. Thier customer service has always been great. Today though, one of the team members went above and beyond in my opion. Daniel, whom turns out is the store manager, was amazing today in so many way. First he understood what we needed in replacement of my son's phone, he was cognizant of the budget and price point I needed stay when we relaized our trade in wasnt going to do what we wanted, he suggested another option that not only did what we needed it to without being way more than necessary but also was in the budget I could afford. He didnt try to push for more expensive or upsale and am very appreciative of that. But the thing that really stood out, was how he interacted with my son. My son is Autistic and has speech issues and has very unique hyperfixations. He was so polite and engaging with my son and asking questions and never once came across as irritated or annoyed (which we get often with people dealing with my son foe the first time). He answered his questions and calmed his worry about what would transfer from his old phone to his new and then spoke and listened as my son talked about his fairly obscure and unique hyperfixaction hobby and music he liked. This was everything for me as a parent of an autistic child esp one that is older teen. A great phone company, fair pricing, and incomparable customer care.”
“I have recently moved away so I needed to turn in my set-up kit. I walked in and I watched how John handled himself in a tough customer service interaction with grace and patience and then he turned around immediately and helped me with billing, turning in, etc with a good attitude like nothing had happened!! This guy deserves a raise or something, I was very impressed with how gracious and how helpful he was, that’s customer service!! Nice work, John. :)”
“My 84 year old mother needed a cell phone so we went to Verizon to make the purchase. We were blessed with awesome service by Verizon specialists Kent. He was very knowledgeable and kind. He took the time to transfer her information from her old phone as he set up her new phone. He went above and beyond in giving exceptional service. Thank you Kent! You represented Verizon well!”
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“After having problems renewing our service I contacted OTR and John Vincent the customer service representative provided help and answered all of my questions. Extremely nice and very helpful. Thank you for your help John Vincent.”