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“So far so good with TMobile The only thing is that I went in to upgrade my phone and after I did then was told that if I had finished paying my phone off I could have bought the upgraded phone for like $30 a month instead of $50 which I thought was underhanded so they could get more money from us. But the bill only went up $14 so I’m not really bad upset about it but they still should have said that before I upgraded.”
“I have recently moved away so I needed to turn in my set-up kit. I walked in and I watched how John handled himself in a tough customer service interaction with grace and patience and then he turned around immediately and helped me with billing, turning in, etc with a good attitude like nothing had happened!! This guy deserves a raise or something, I was very impressed with how gracious and how helpful he was, that’s customer service!! Nice work, John. :)”
“We had questions about a phone issue on a road trip and so we stopped at a random store a couple of hours into the trip. Expected the sales people to blow us off because we just had questions and didn’t live close enough to come back when we need to buy new phones, but this staff was amazing! Two of them jumped in to try to solve our issues (a man and a woman). I didn’t catch the names (we were on a time crunch) but you know who you are! Thank you for the extra effort - it was appreciated!”
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
“After having problems renewing our service I contacted OTR and John Vincent the customer service representative provided help and answered all of my questions. Extremely nice and very helpful. Thank you for your help John Vincent.”