The Verizon store in Johnson City offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store in person or conveniently place orders online, with options for free 2-day shipping, same-day delivery where available, and in-store pickup. The store staff are generally friendly, knowledgeable, and willing to help. Several reviews highlight the staff's professionalism and extra effort, especially when resolving issues or answering questions on the spot. One reviewer appreciated the staff's quick and helpful responses during a phone issue while on a trip, describing the team as amazing and attentive. Others mentioned that the employees are polite and capable of providing solutions even for those who are less tech-savvy. However, some customers experienced dissatisfaction with pricing and internet availability in their area, leading them to leave Verizon for more affordable options. A negative experience was also shared, where a sales interaction was marked by poor communication and attitude from a staff member, though the manager stepped in to resolve the problem quickly. Overall, the store's location near Eastman Credit Union is highly recommended by customers for resolving issues, making it a reliable choice for those seeking assistance and service.
Today I took my 86 year old Daddy to get somethings straightened out on his account. A beautiful young lady named Tye helped us. She was so patient and understanding. She answered all our questions. 10 out of 10 customer service.
July 2026
I love verizon store in Johnson city Tennessee the whole staff was great i will always go to the verizon store in Johnson city me and ma love Johnson city verizon J Wyatt
May 2026
Ryan did a great job with my new phone. I have had Verizon service for 25 years with few issues. I upgraded my Samsung Android as I have always enjoyed this line of phone. Ryan was professional, personable & patient with my questions. He is a great representative.
