AutoZone Auto Parts on Chapman Hwy in Knoxville, TN is a trusted retailer of auto parts, offering a wide range of new and remanufactured hard parts, maintenance items, and car accessories. Customers consistently praise the store for its helpful and friendly staff, who go above and beyond to assist with various needs. Several reviews highlight employees like Donovan, Duncan, Mark, Ethan, Bryant, and Hayden for their excellent customer service, knowledge, and willingness to help even customers with little car knowledge. For example, staff members helped customers find the right products, install batteries, top off fluids, and identify parts despite computer difficulties. Customers appreciate their patience, professionalism, and genuine care, often noting that staff treated them like family or close friends, especially when they were in a hurry or unsure about car repairs. The store also offers discounts, such as for college students, which many find attractive. In addition to assistance with parts, the staff helped customers troubleshoot problems and provided recommendations for related services, including connecting with nearby mechanics. Overall, this AutoZone location is highly rated for its knowledgeable employees, quick service, fair pricing, and a welcoming atmosphere, making it a popular choice for both experienced car owners and those new to vehicle maintenance.
Ashley was very very helpful and knowledgeable for the questions I had for my Honda Pilot. Definitely one of the best Auto Zone stores in Knox
January 2026
We had an amazing experience at this store!! Ashley was so kind and extremely helpful in helping me find a bulb for my headlight, and she replaced it in a matter of minutes. Definitely will be back!
January 2026
Ashley is awesome. She made sure we purchased the right part and got it easily installed for us. Everyone here is always polite, professional and knowledgeable.
