Boost Mobile offers friendly and polite staff who provide excellent customer service. Customers appreciate the helpfulness of employees, with some going above and beyond to assist with phone setup and issues. The store has a good selection of phone cases at great prices. Although there was a minor issue with loading photos and videos, the staff’s willingness to help and their professionalism make this location highly recommended. Overall, the service is friendly, helpful, and customer-focused.
I took my daughter to the Kingston Pike location in Knoxville and Ashton was amazing. The guy from straight talk was being rude to my daughter on the phone trying to get the transfer pin and he got on the phone and was like No Sir this is a child your talking to and if you are going to be rude transfer her to someone else.
October 2025
Haley was so amazing she was very helpful and got me out of there in less than 30 minutes she's the best!!!!
September 2025
Kudos to Ben at this store! I had a complicated issue that rendered my phone to being non-functional, and I needed a new device. But unusual circumstances made switching things a lot more challenging than a routine switch. Ben was both patient and persistent in helping resolve the problems and setting me up with a new phone.
