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“I have nothing but positive things to say about the service provided by Mina to both my boyfriend and I. He's so helpful and answers any questions with no issues. He made sure we both got the best deals he could provide. I couldn't be happier. Highly recommend Mina”
“I’m in Pigeon Forge for work and depend on my phone for a lot of tasks. It was not charging properly so I dropped in to have the phone looked at. Turns out it was a minor issue which Eric took care of quickly. I really appreciated the quick, professional service. He even pointed out a potential problem with the phone that I should watch out for. Great place!”
“Cam went above and Beyond helping me and also coming uo with a good solution for me and my family highly recommended, will definitely be back when I need a upgrade!!”
“I am super excited.
We got 2 iPhone 13s and 2 Samsung galaxy S25 FEs ingress than $500 with unlimited talk text data and switched from cricket.
$110 per month period.”
“I had an amazing experience with Robert Cameron. He helped me get set up with a new phone and Apple Watch. The process was smooth and fast. He was knowledgeable, patient, and took the time to answer all my questions. I really appreciated how easy he made everything. Highly recommend asking for Robert if you need help.”
“Cam was awesome. Whether youre technology inclined or more old school Cam will make the phone transition seamless. I walked away with a lower phone bill than I had but got more for my money. He cut my price down and got me an extra line plus Disney+,Netflix and Hulu. I'll be keeping his contact information for as long as hes with Verizon
Great customer service from Cam and the store manager”
“Cameron was amazing. He called me up & he was diligent, showed great expertise, & enthusiasm. He expertly handled our account & questions we had. Give this man a raise!!!!”
“⭐⭐⭐⭐⭐ I had an outstanding experience at AT&T on Washington Pike thanks to Scott A. His level of patience and knowledge was truly exceptional. He took the time to walk me through every option, answered all of my questions thoroughly, and made sure I fully understood everything before making a decision.
Customer service like this is rare today, and Scott went above and beyond to make sure I was taken care of. His professionalism, kindness, and expertise made the entire process smooth and stress-free. If you visit this location, I highly recommend asking for Scott A. He represents what great customer service should look like!””
“I was amazed at the customer service Darral (sorry if misspelled) seem to know my thought n tastes better that me n really great in a in that early morning rush to pay their bills efficiently is not the word thank you Darral manager of the Chapman hwy store in Knoxville TN”
“Super quick and easy to switch from xfinity mobile to boost and is going to save us about $100 a month. Our guy Alex was great, super knowledgeable, and deserves a raise!”
“I visited Us Cellular/TMobile on Saturday, 6/7/2026, to have our phones activated to prepaid. Lindsey provided phenomenal service!!!!! She was very polite and truly cared about our needs! She is the perfect example of what and how customer service should be!!!!!!! Hats off Lindsey!!!!!”
“I recently was attempting to assist a gentleman after his cell phone service was cut off. He thought was a Verizon phone and I took him to the Verizon store on Broadway in Knoxville. Two employees, Marq Martin and Gabe Love spent over 20 minutes researching the issue. It turned out it was not a Verizon phone but one that uses Verizon's network. They told us exactly what we needed to do to resolve the issue. Marq and Gabe were extremely patient and professional. They are greatly appreciated.”
“Darien helped us with an issue that our Verizon Maryville store gave us the wrong information. We will definitely be using this store going forward. We have been Verizon customers for 18 years. I would like to continue that with someone who is knowledgeable. Thank you again Darien.”
“Exceptional Service!! Huge Kudos to Jay! Look, I mean this, if you live anywhere near here! Pigeon Forge … Maryville… anywhere near Knoxville… you gotta go to this store. (Knoxville, Chapman Highway, Verizon store) I just took a trek to many other wireless brand stores… many times only 1 person… when I entered here about 5 extremely professional and energetic Workers! My guy was Jay! Jay smiled … greeted me with a how can I help you! He was incredibly professional and knowledgeable! His attention to detail was impressive. Well spoken, truly a strong communicator. Everyone I spoke to showed a warm, caring, and energetic spirit. After all the other wireless company stores I visited with only 1 worker and 4 or 5 customers waiting… Verizon’s Customer Service cannot be beat. Jay and everyone else thank you deeply for a truly exceptional experience!!!”
“Wow.
It's a great store.
Love it.
$100 for a phone out of the door.
With UNLIMITED Talk Text Data HOTSPOT Disney plus covered by Verizon.
Amazing.
Love it.
FREE PHONES FOR EVERYONE.
$65 FOR 2 lines.
Better than anyone.”
“I recently visited Boost Mobile and had the pleasure of being assisted by Kendra. From the moment I walked in, Kendra's professionalism and friendliness were apparent. She patiently listened to my needs and provided expert recommendations tailored to my preferences. Kendra's knowledge about the products and services offered by Boost Mobile was impressive, and she went above and beyond to ensure that I left the store satisfied with my purchase. Her customer service skills were exemplary, making the entire experience smooth and enjoyable. I highly recommend Kendra to anyone seeking exceptional service at Boost Mobile.”
10AM - 7PM
5340 Millertown Pike, Knoxville
Mobile Phones
“Really liked Molly, she's a sweet gal. She was able to help me port in and get new service! Couldn't do the survey that was sent and was told Google is as good! 5 stars for Molly.”
“Kel was like a breath of fresh air! Kind, polite & knowledgeable, gave me & another man Great customer service~~ I couldn't have asked for any better. Thanks Kel !!!!”
10AM - 7PM
5450 Millertown Pike, Knoxville
Mobile Phones
“Alley is super knowledgeable on the phones and products. We had problems with our phones and she knew what to do to make them working again. I appreciate her honesty and professionally.”
“The guy was nice and helpful western Ave is the best place to go get a cricket phone... I went to Clinton hy... and Walmart for one they couldn't help he was good we were in and out in 20 minutes with a working phone”
“Went in to trade my phone and was lucky enough to have Nora help me. She was incredibly friendly, knowledgeable and helpful. She let me know of all the features of my plan and what could be added along with all other products available. Hopefully she's there next time I'm ready for a new phone.”
“I am a returning customer and my issues are always worked out in a timely manner.. Unfortunately the store is always short staffed but things get done..I'm happy with Cricket Wireless Services and will recommend Cricket to people in the future.. Thanks Cricket !!!”
“I went to this Verizon location and worked with Whitney. She is the best employee I have ever had in a Verizon experience. Whitney was super helpful and helped me purchase a new phone and fully understand my payment plans and options, as well as ensure I had a phenomenal Verizon experience!!! Whitney is the BEST!!”
“Honestly some of the best service I've ever had. You should not hesitate to choose this location!!!. They were focused and friendly. Proactive, down to earth and respectful. Do it!!”
10AM - 7PM
9274 Kingston Pike, Knoxville
Mobile Phones
“Definitely five stars for Saira and Damaris at this Cricket store! I wandered in, asking if they would help me with an iPad issue. They handled it with smiles and did a great job. Thank you, Saira, for your kindness and help!”
“I took my daughter to the Kingston Pike location in Knoxville and Ashton was amazing. The guy from straight talk was being rude to my daughter on the phone trying to get the transfer pin and he got on the phone and was like No Sir this is a child your talking to and if you are going to be rude transfer her to someone else.”
“James Collette I went and switched to Boost Mobile and they was very helpful and this is the one on Clinton Highway near across the street from the store off of Clinton Highway. I’ll give a five out of five stars.5+5”
“The store on western ave is awesome. The ladies there spent a couple hours fixing the problems i had with my phone and never gave up until it was working properly. This was truly perfect costumer service. Thank you ladies.”
“I was disappointed because we had to go to another store on tazwell drive to purchase my moms phone because the other store was out of stock. It was a tiring, costly process to upgrade a phone with this company. That is why I will stick with prepaid phone services.”
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“Highly recommend these guys! Ryan & Matt are both extremely informative & helpful. They have unbeatable prices for cases & screen protectors. Even found out they finance phones & even offer pre-paid service in store. Support small business & take your business to Ryan!!”