The Xfinity Store by Comcast in Knoxville, TN, offers a range of services including Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment at this location. The staff is generally friendly and provides quick, efficient service, with many customers noting they were in and out in less than 10 minutes when they knew what they wanted. In-store representatives tend to be professional and helpful, explaining setup and installation details thoroughly, which results in a smooth experience for customers. Some staff members, even if still in training, are supported by managers who ensure all needs are met. Customers appreciate the personalized service and the avoidance of unnecessary sales pitches when visiting the store in person. However, there are mixed reviews about support services. While the store staff is praised for friendliness and professionalism, support chat and phone assistance are often viewed as frustrating, with reports of being misled, overcharged, and denied benefits despite being loyal customers. Some customers have expressed regret over their loyalty due to these support issues and recommend reading the fine print before committing. Despite these challenges, the store remains a convenient option for service setup, equipment exchanges, and face-to-face assistance, with staff who are attentive and willing to help resolve concerns.
Worst customer service ive ever experienced. KUB Fiber, thank goodness I now have options.
October 2024
Cable box stopped working. Called and set up an appointment for a technician to show up. Waited on him. He never did. Called back. All I could get was recordings saying my appointment was camcelled. No help at all. None whatsoever. I'm going to cancel this worthless service provider and go with a firestick.
October 2024
Would give 0 stars if it were an option. Doubled, nearly tripled my bill but I never received a notification. No option of a refund, in this economy that’s kinda sad. Do better.
