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“Jacob helped me with my phone today and he went above and beyond helping me. Even stayed a hour and a half past his shift. My phone was messing up during the switch from us cellular to T-Mobile and my phone was messing up bad. T-Mobile sent me a new phone and Jacob set it up for me and now it works great. Hopefully it stays this way.”
“Webservio has been my internet service provider for 20 years and I wouldn't trade them for anyone. Aside from being located right in Knoxville, five miles from my office, the personal attention and service I receive from these wonderful folks is without measure. Web presence is an ever changing arena and Webservio has been there at every juncture to help my business navigate the challenges and succeed. I recommend them highly!”
“Best experience my wife and I have had at a retail store in years! Savannah was professional and courteous. She had us in and out with a new Iphone in a few minutes. Thank you so much for treating us so kind and making it painless. You deserve a raise!”
“Had to go in a couple weeks ago to get a new phone and switch from US cellular. The service rep was knowledgeable and quick. They had a readiness to help and patience to kindly explain. The only real faults were the gunshot loud broken front door and their packed business.”
“Alley is super knowledgeable on the phones and products. We had problems with our phones and she knew what to do to make them working again. I appreciate her honesty and professionally.”
“Very professional and helpful. Always. Fairly easy to get services addressed and equipment swapped out. They have a very smooth process so that your wait time is minimal.”
“Jon literally saved my life today. Samsung was stressing me out with a warranty claim and I decided just to use my insurance instead. At the point that I showed up at this store I was so flustered and frazzled and frankly, nauseous. Jon was super kind and helpful. He got the warranty claim in for me and made it so fast, easy and stress free. Thank you!!!!!”
“I went down to the Broadway location with too many tasks! Brett was the representative to help me. Brett went over and beyond to make sure all of my needs were meet! He was so helpful, kind, and patient! Lord knows I over worked him! But he did it all with out complaining! Thanks Brett for working so hard for me so I didn’t have to! Definitely my go to guy now!”
“I came in needing help with my old phone as I was switching over to Verizon. Austin was extremely helpful, kind, and patient, and took the time to make sure everything got straightened out. I really appreciated his help!”
“Horrible customer service. I was on hold 83 minutes without getting billing issue resolved.Update. TDS customer service call me back and explained that Monday is a very busy call day and suggested that I can later in the week and in the afternoon. Impressed that CS called.”
“I Stopped in the ATT store this morning for help with my phone. A young lady named Casey W. Was very nice, professional and knowledgeable. She helped me solve the situation with my phone. I have been a customer with ATT for over 20 years and this store helped me a lot. Casey was very good!”
“This store is amazing! Set expectations, very concise in communication, just all around good people. Joseph is very easy to work with and walked my mother through the activation process. Very thankful for him.”
“Hailey is the only reason I still do business with Xfinity she is a Customer service Agent and the only reason my mother&I don't cancel all our service 2 mobile phones and both homes have Internet she always takes time out of her very busy schedule to find a way to solve our problems whatever they are and we could go 2 T-Mobile, Verizon or AT&T and get there 55+ plan and save us both a lot of money but because of Hailey we stay with Xfinity and your company needs to take care of her give her a raise and praise her performance because if she wasn't there we would have already switched all of our business and I have been with Xfinity for over 6 years and Hailey is the only reason we are still with Xfinity I can't say enough about her customer service.”
“It's hard to believe in all these negative comments this company gets. I had this service almost two years now and I never have got any issues so far and I dealt with lots of other internet providers and I've always came with issues with them very soon as I sign up. But when I tried this one out when I moved here to Knoxville almost 2 years ago. I'm not had any issues so far I'm going to recommend this company to anyone I know because I never had any issues so far with this company...”
“They really needed more help but Haley & Amanda ? We’re doing best they could when I finally got called Robert was very helpful & got me a great rate which I had not been able to negotiate over a chat or the phone !! Thank you Robert ! There was like 12 people in front o f me some left - some said they waited almost an hour ! So glad I waited tho !”
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“I visited Us Cellular/TMobile on Saturday, 6/7/2026, to have our phones activated to prepaid. Lindsey provided phenomenal service!!!!! She was very polite and truly cared about our needs! She is the perfect example of what and how customer service should be!!!!!!! Hats off Lindsey!!!!!”