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“I was having trouble understanding my bill and Brendan did an amazing job at breaking it down for me. He made sure I understood exactly what was happening. Very friendly and knowledgeable!”
“Kel was like a breath of fresh air! Kind, polite & knowledgeable, gave me & another man Great customer service~~ I couldn't have asked for any better. Thanks Kel !!!!”
“I was disappointed because we had to go to another store on tazwell drive to purchase my moms phone because the other store was out of stock. It was a tiring, costly process to upgrade a phone with this company. That is why I will stick with prepaid phone services.”
“Webservio has been my internet service provider for 20 years and I wouldn't trade them for anyone. Aside from being located right in Knoxville, five miles from my office, the personal attention and service I receive from these wonderful folks is without measure. Web presence is an ever changing arena and Webservio has been there at every juncture to help my business navigate the challenges and succeed. I recommend them highly!”
“Best experience my wife and I have had at a retail store in years! Savannah was professional and courteous. She had us in and out with a new Iphone in a few minutes. Thank you so much for treating us so kind and making it painless. You deserve a raise!”
“Jon literally saved my life today. Samsung was stressing me out with a warranty claim and I decided just to use my insurance instead. At the point that I showed up at this store I was so flustered and frazzled and frankly, nauseous. Jon was super kind and helpful. He got the warranty claim in for me and made it so fast, easy and stress free. Thank you!!!!!”
“If everyone was as personable and easy to work with as Kandyce, business interactions would be something to look forward to. She made the porting process simple and quick. My husband and I decided she's our go to girl going forward. Thank you!”
“After a bad experience with their automated service, I went in to the Knoxville Store to speak to an actual person. Trey H. Took care of my problem in minutes!!!! He's courteous, respectful, understanding, and because of him that I'm still an Xfinity customer. Give this man a raise, promotion, something... Xfinity, you need more Sales Consultants like Trey!!! Thank you, Trey!”
“Alley is super knowledgeable on the phones and products. We had problems with our phones and she knew what to do to make them working again. I appreciate her honesty and professionally.”
“I went down to the Broadway location with too many tasks! Brett was the representative to help me. Brett went over and beyond to make sure all of my needs were meet! He was so helpful, kind, and patient! Lord knows I over worked him! But he did it all with out complaining! Thanks Brett for working so hard for me so I didn’t have to! Definitely my go to guy now!”
“My wife and I came in to evaluate our plans and consider options moving forward. We were greeted and served by Chad Cox. Chad was not only helpful and knowledgeable, but truly had our best interests at heart. He helped us develop a plan that would serve us best. Thank you Chad!”
“Horrible customer service. I was on hold 83 minutes without getting billing issue resolved.Update. TDS customer service call me back and explained that Monday is a very busy call day and suggested that I can later in the week and in the afternoon. Impressed that CS called.”
“I Stopped in the ATT store this morning for help with my phone. A young lady named Casey W. Was very nice, professional and knowledgeable. She helped me solve the situation with my phone. I have been a customer with ATT for over 20 years and this store helped me a lot. Casey was very good!”
“I am so pleased with Verizon/Cellular Sales right now! I was lucky enough to receive assistance from Loyd Bonner. I am not joking when I say that this is by far the best customer service I have ever encountered anywhere, period!!! First of all, my issue was as convoluted as can be. Malfunctioning iPhone, no working touchscreen, 3 different phones and iPhone accounts on a single plan, all the same model of phone. I was in need of a new phone under warranty, and this was all a rush because my phone is required for work. Loyd met my problem with a level of grace, understanding and skill that I have never experienced, and had the patience of a saint the whole time. He helped me transfer my phone data (juggling activation between the three accounts) so I wouldn’t be without my primary account while I waited on my phone replacement. He not only figured out a solution that worked best for me, but he advocated strongly for all of my needs with customer support the whole time. He did not give up, even when obstacles were abundant. While interacting with customer support, I heard him asking lots of questions so he could learn and understand how to handle these scenarios for future customers. He never handed me off to someone else. He stretched his hours to be available to assist with my problem, and even identified a secondary area he could assist with regarding improving my Verizon account set-up, without my prompt. I am just astounded! Verizon, this man might actually be a genius, and is definitely a good guy! I hope this company knows what a gem they have working for them!!! Loyd also helped me at the Chapman Hwy location when my new phone arrived, so I’m going to leave a review there, too! It’s the least I can do for the best customer service rep on the planet! Thank you, Loyd! Merry Christmas! You made mine so much better!”
“Ira Yamchuk is the only reason I’m still a Comcast/Xfinity customer. He was patient, kind, and empathetic to my situation. Factors outside of his control kept me at this location for almost two hours but he kept me updated every step of the way which made it easier to keep my patience in a difficult situation. I truly appreciate him! Thanks, Ira!!”
“It's hard to believe in all these negative comments this company gets. I had this service almost two years now and I never have got any issues so far and I dealt with lots of other internet providers and I've always came with issues with them very soon as I sign up. But when I tried this one out when I moved here to Knoxville almost 2 years ago. I'm not had any issues so far I'm going to recommend this company to anyone I know because I never had any issues so far with this company...”
“They really needed more help but Haley & Amanda ? We’re doing best they could when I finally got called Robert was very helpful & got me a great rate which I had not been able to negotiate over a chat or the phone !! Thank you Robert ! There was like 12 people in front o f me some left - some said they waited almost an hour ! So glad I waited tho !”
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“Lori Mulokandov was very polite and friendly. She took the time to look into the issue I was having with my on line billing. Even though she was not able to fix the issue, she explained most likely what the problem was. That is a big help. She is a credit to Halls office.”