Metro by T-Mobile at 1919 N Broadway St is consistently noted for its friendly and helpful staff who provide amazing service with kindness, patience, and respect. Customers describe walking in and being met with open arms. The team is praised for going above and beyond to resolve issues, get to the bottom of problems, and help make decisions about service that work for each person. They are highlighted for taking care of everything, from handling account and payment issues to setting up new phones and email, ensuring customers feel calmed down and treated well. The store offers unbeatable prepaid plans with unlimited talk, text, and data, along with great deals on 5G phones from Apple, Samsung, and OnePlus. Staff are known for walking customers through the best plans and providing awesome prices on phones, cases, and screen protectors. This location is credited for retaining customers who might otherwise leave, with many stating they will never leave Metro because of the friendly and helpful people there. The staff are described as an asset and a life saver.
I want to thank Rachael for going the extra mile to help me and my grandmother !! She spent over 2 hours working with us and making sure Grandma could keep her number !! We adore her!!!! There needs to be more salesman like Rachael!!! Thank you so much we love you !!!!!!!!!!!!!!!!!!!!!!!
October 2024
This place has always been one of the better metro pcs's. It may be in a "not so bougie" neighborhood but when you walk in you're met with open arms!! The staff has always help me make decisions about my service that work for me and I like that.
April 2024
On April 1st. I went in and received the most helpful service from Nikki J, and Rachael E. They were nothing short of amazing with the level of service and kindness. They are an asset to Metro pcs and I'm forever grateful for the help and service they provided me. Thank you ladies! Go check em out!
