New Balance is a retail store that offers a positive shopping experience, highlighted by knowledgeable and attentive staff. Customers frequently mention their satisfaction with employees like Melissa and Corry, who provide excellent service and help ensure a proper fit. Many customers appreciate the personal attention they receive, with staff taking the time to measure feet accurately and suggest appropriate sizes.
While some shoppers have encountered issues with sizing and fit, particularly regarding changes in shoe size, the overall sentiment remains positive. Customers note the comfort of New Balance shoes, with many expressing their intention to return for future purchases. The store is recognized for its friendly atmosphere and the expertise of its employees, who are described as patient and well-informed about footwear.
In addition to shoes, customers also enjoy the store's variety of products, including stylish t-shirts. Overall, New Balance is seen as a reliable choice for those seeking comfortable and quality footwear, with a team dedicated to customer satisfaction.
Unbelievably Extremely helpful & extremely friendly STAFF!!!The only Store in eastern Tennessee & all of North Carolina to have my Wide sizes and even in Moore than one pair of shoes in those sizes!
August 2026
We went there during tax free weekend to buy shoes for school. We were unsure of sizes. The staff was great and spent a lot of time on a busy day to help us get the right shoe. Loved the digital measuring. It was so interesting. I would highly recommend.
July 2026
Staff very helpful, made sure the shoe fit properly and was using it for what it was made for.
