O'Reilly Auto Parts on Western Avenue in Knoxville is known for providing absolutely the best, helpful, and informative service. Customers report wonderful experiences with staff who are always kind, willing to help, and exceed expectations. The team is described as knowledgeable and helpful, often working magic to solve dilemmas and save customers money. Employees are praised for their perfect product knowledge and for going above and beyond, such as fixing parts for free or providing assistance even when an item wasn't purchased there. The store offers various services including free battery testing, wiper blade installation, and a free Loaner Tool program. Customers state they wouldn't go anywhere else for parts and happily recommend this location for its great service.
Incredible group of people - so helpful to me when I was trying to figure out my next steps with a leaking power steering pump.
July 2026
I stopped at the O’Reilly’s on Western Ave. after all the lights on my dashboard came on. I was assisted by Devin. He was polite and immediately came out and tested my battery. After finding the battery was bad, he gave me several options for a new one, installed it and had me back on the road quickly. Great... read full comment
July 2026
I was shocked to find out they are actually cheaper than Amazon
