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“Awesome!! Did diagnostic test on our vehicle....sent us to local auto shop.
Part ordered...put on our car...within a short period of time we are back on the road. Highly recommend. Thank you!!!”
“Joshua was my ringer up (aka- cashier)
Very polite he helped me find everything fine, he was very blunt, and self explanatory and self educated, in his work,
He did tell me to knock it off with the politeness, I did call him “sir” one to many times oopsies other than that, he was AMAZING.. he should get 20 stars if I had it my way”
“I drive for a local LTL company in Knoxville. We go here regularly for deliveries and pickups. The staff have always been quick to get you taken care of whether it is unloading or loading. They do close for lunch from 12:00pm to 1:00pm each day so you just need to keep this in mind when doing your route. If possible just work around the freight and come by before or after this period and you won’t have any troubles. They do a great job of labeling the freight and have all the proper paperwork ready to go. They remind you if you need placards for the shipment or not which is very helpful sometimes when you are in a hurry to get to the next stop. I’ve asked them move a piece of freight for me that was my next delivery that I needed moved to the back of the trailer because I was unable to move it myself with my pallet jack either due to size or weight. They never hesitate to help me out with stuff like this which makes them a great business to be at when you need a little help. Not all businesses are as eager to help you if it is not their freight and some will refuse to touch it at all. If it weren’t for businesses like Industrial Battery that are willing to help drivers out from time to time when we need it we would not be able to do our jobs as efficiently as we possibly can.”
“I work 2 doors down from them and occasionally cart some wheels and tires over to them to get mounted and balanced, these tend to be nice and expensive aftermarket wheels, sometimes with stretched tires. They work fast and they are careful and respectful with them everytime, from one small business to another I really appreciate what they do.”
“Huge thank you to Tyler for being so kind and helpful!! I came in in a total panic and everyone there were so helpful and polite and actually explained everything to me so that I could learn for the next time I have any issues. They also offered free battery testing and no service charge to help me swap my battery out. This was literally the best experience I’ve had with any kind of auto parts or mechanic services ever and I am so grateful!!”
“Great location, great customer service. There was something that went wrong a few years ago and I left a bad review and they got on top of it immediately. I forgot to erase that bad review, so here is my revision. My apologies, guys!!”
“I bought some headlight bulbs here after going to several other places first and the man working there at the time, was really knowledgeable and helpful and didn't try to push me to buy other products like some of the other stores did. They also have decent prices and carried the bulbs I'd been looking for.”
“I have been dealing with an issue with my camshaft position sensor in my 2010 Infiniti QX56 for several months now. I replaced that camshaft sensor, and then a new code came up for the crankshaft position sensor, which I also replaced. After all that work, I was still having problems like a rough idle and hesitant starts.
While out shopping, I decided to stop at O’Reilly Auto Parts on Maynardville Pike in Knoxville, and honestly, that ended up being kismet.
Jade immediately stepped in to help me. She brought out the OBDII scanner to check what was going on after all the work I had done. Unfortunately, it would not connect or pull any codes. Then things got worse. The SUV would not start at all, and I was completely stuck in the parking lot with no way home.
After talking through everything, Jade suggested trying another camshaft position sensor (the one I bought was a cheap aftermarket on) to see if that would fix the issue. She helped me get the tools I needed and made sure the install went smoothly. It only took about 20 minutes, and I did the whole job right there in front of the store with her support and friendly chatter the whole way through. I cannot express how grateful I am for that.
Jade genuinely cared, and in this day and age, when humanity feels bleak and lost sometimes, that means a lot. Jade did not just do her job. She showed real empathy and compassion, which is something the world needs more of. While helping me, she even shared some of what she is personally dealing with, and it created a real connection that you just do not get anymore.
This is a direct thank you to her. Jade, you are a good person and I just want to THANK YOU!”
“Liam at the Tazewell Pike store goes above and beyond for his customers. I came in with full expectation to buy a brand new battery. Instead, Liam checked when I purchased the battery last from O’Reily’s and there was still 2 months before the warranty expired. Thank you Liam for your outstanding customer service. I will always choose O'Reily's before the competitors.”
“Nick is the Gold Standard: A Lifesaver who earned a Customer for Life!
Five stars for Nick, the new GM on Clinton Hwy. After being let down by every other parts store in the area, Nick provided honest, prompt, and judgment-free assistance. He didn’t just sell me a part; when I was stranded in the parking lot, he looked up my serpentine belt routing and helped me get it installed—going well beyond his job description.
I returned a few days later for advice on another issue, and he was just as eager to help as the first time. It is rare to find this level of technical knowledge paired with genuine kindness. O’Reilly’s needs a Nick at every location. This is the only place I'll shop from now on.”
“My experience with master battery was amazing ! I was helped by a man named Jared and he was so polite and attentive and helped me swiftly and efficiently!! He actually took his time with helping me instead of trying to rush me out the door like all other places were. Highly recommend Jared if you stop by here! Plus their prices can’t be beat!”
“I stopped at the O’Reilly’s on Western Ave. after all the lights on my dashboard came on. I was assisted by Devin. He was polite and immediately came out and tested my battery. After finding the battery was bad, he gave me several options for a new one, installed it and had me back on the road quickly. Great service!”
“Great customer seervice! I went to two other auto parts stores before coming here, they were no help to me. But the staff at O'reily was able to get me the part i needed and even got me the cheapest option. That is something you don't see everyday. Def going here first next time i have a need.”
“Very helpful & friendly service! One of my windsheild wiper blades broke off and Greg helped me find quality brand replacements within my budget. And, he even went the extra mile and installed the new blades for me. A big help! Thank you!”
“Was having a great day and my engine light came on between transporting materials to a job which immediately put a damper on it, but i stopped by after speaking to Jacub and he had the part I needed up front waiting on me!! Excellent service and help put my day back on track thank you!”
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“I went in there because my screen was cracked. It took him about 2 ;00 hr But well worth it. A bunch of nice guys in there. Let me hang out. Why I was waiting on my phone to get fixed? If anyone needs a screen fixed as long as they have the new screen in stock, they'll fix it.But I definitely go back again.For anything phone wise or batteries.”