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“This was literally one of the best visits to any store ive ever had. Im a real customer and I had a very good experience. I went there for dog food but ended up buying some trees as well. Melissa and Kelly were beyond helpful. They helped load the trees, they stopped what they were doing just to help me. Melissa is the definition of a good customer service agent! If anyone deserves a raise this girl does. Please keep her around. She should run a store. Thank you for hiring the both of them. They make this store a great place. Thank Melissa I hope you see this review”
“We’ve never used Penske before. I dealt with Blake McClellan, and he walked me through the entire process. His customer service skills were impeccable, thorough, and I’ll definitely use Penske again and recommend them highly. It became quickly obvious that Blake had a rare passion for his job and customer service excellence. The cost compared to others was not only competitive but actually beat many we considered. Having 40 years of executive-level management expertise, I would have hired and promoted this young man to coach and lead my team of 900 associates and a budget of $45M, any day of the week.”
“I've only been using Twin Spires for a few months now, but I will NEVER store anywhere else. The property is well maintained and clean. The guy that runs the office is so friendly and helpful. I love being able to support a local business that actually cares about the customer.”
“Had issues that left me stuck on the side of the road and they were quick to the rescue. Wound up having to get a sub unit, while they repaired my truck and it was a fairly easy and painless process. It only took a few days before my own truck was back up and running and it was even easier to swap back and seems to be running better than ever. Of all the Ryder repair shops I've had to deal with, this is probably one of the best. Much better than my local Ryder, which has a habit of giving vehicles back with the same problems they were sent in for.”
“I had an excellent experience at U-Haul thanks to a very helpful team member, Addison. He went above and beyond to assist me with packing, returning and exchanging boxes, and even provided tape for free. He was extremely supportive, welcoming, and professional throughout the entire process. Truly outstanding customer service!”
“We always go out of our way to use this Uhaul. The prices are always fair, they typically always have the equipment we need, and the most important reason is the staff is always so friendly and helpful. We have used this location multiple times and always have a pleasant experience. Thank you!”
“This Ryder service is top notch from the service writer to the service Tech. I called ahead and talk to the lady in service and told her my issue and as soon as I got there the door was open as soon as I checked in and before I ever got my trailer unhooked . I apologise for stinking their shop and service writers office up with the bad batteries. I’ve had many visits to several shops with this unit and actually just got it outta Hebron Ky Ryder with a longtime def issue and hopefully my issues are resolved, If not Strawberryplains will be my go to place. Thanks for great service!!”
“First let me say that 5 stars is not enough for the level of service and expertise at this shop. As an independent contractor for an owner operator, it’s very difficult to find great people and good service within this trucking industry. We have taken our truck to other Salem facilities and other lease facilities and they all fall short of the guys and gal at this Salem location in Knoxville, TN.
I was leaking coolant somewhere but it was only during heavy pressure and while driving and it was everywhere under the hood, however the coolant did not leak when at a stop. Mr. David came out to inspect the vehicle and he went to work. He suspected that it would be the radiator based on his knowledge but didn’t want to say for sure unless he ran a pressure test. When we elected to move forward within process, he did and it was in fact the radiator. Ms. Jennifer got to work with making the necessary calls to coordinate with our lease company to get parts and approvals. The truck would have to stay overnight so she offered to place me in a room but I declined. But it was thoughtful that was an option. The following day I spoke to Mr. David to inform him of existing issues we had with the truck lights that every shop swore they couldn’t fix. Most so called techs at other facilities would always just state that because of my trucks manufacturer that their are always electrical issues and how they couldn’t find it and therefore it would never get fix. Well Mr. David found the issue within minutes of what it could be but within a half hour he knew for sure. And he diagnosed the issue and explained how he inspected all fuses, all wires and came to an understanding that it was the front lights full assembly that had to be fixed due to it being enclosed not allowing bulbs and other things to be changed. He also fixed a tail light to the bobcat and was able to fix some wires on that , that needed replacement. I was so grateful and astonished because we have been dealing with these issues for so long and no one was willing or able to fix it. David is truly a mastermind and great at his craft. Nowadays people don’t go the extra mile to do the necessary work to resolve issues. Many lack the comprehension perhaps to do so, but Mr. David knows his stuff. You can all tell by meeting him. Larry was part of the team and helpful as well. The other guys seem to all follow under Mr. David’s leadership and guidance and for that, not only are we a satisfied customer but we will be a repeat customer and make sure that us and the rest of the fellow truckers we know , to come to this particular Salem shop.
I know this sounds like a commercial but many times people always write a review when something is bad, well I’m so appreciative that I wanna write something when it’s good and great. And we received just that, great service.”
“Overall easy experience. Placed order online, got pickup time, got confirmation call a half hour before pickup time...simple from the get go. The employees got the rest of my information and payment right away. The truck was pulled up front, gassed and ready for me to inspect. The gentleman even had the heater going so the cab would be warm for us. Definitely recommend!!”
“Pick up and drop off was excellent! No problems at all! The mpg on the 20ft truck was a lot better than I expected! The ride was very comfortable and had plenty of room, except for the driver’s long legs. The only thing I can complain about is that the truck did not have cruise control. On a long haul, 560 mile, having no cruise control was difficult because of leg cramps. Had to make frequent stop just to stretch out legs. That is the only downfall. Every thing else, was perfect. I would give U-Haul 9.5 out of 10. If the trucks had cruise control-I would give them a PERFECT 10!”
“Excellent place, you enter from the front of the business, the dock will be inside, towards the back, spacious, easy parking, friendly people, clean bathrooms, fast unloading, Successful drivers!”
9AM - 5PM
4612 Rutledge Pike, Knoxville
Truck Rentals
“Derek and the team at U-Haul were super great throughout the months our move from knoxville spanned. Derek was very friendly, welcoming and accommodating during the whole process. We were able to leave our Ubox at his secure facility and bring items there for a few months as we were transitioning out. Derek also helped us pick up 2 more Uboxes when it was time to move. I can't thank Derek and the team enough for helping things go well during our move!”
“It was quick and easy. The only thing is when I left the gas hand was on Full so I stopped and put gas back in the truck so when I brought it back it showed Full however they charged me for more gas stating I did not return it with the same amount of gas in it.”
“I rented a trailer from this location to move a woman in, and a gentlemen named Robbie had asked me if I had thought it through first. I claimed that I did but it seemed he already knew I did not. If you are a future customer here, listen to him, he knows his stuff on all fronts.”
“It was a great experience driving the 26' U-Haul from Northern California to Knoxville TN. It was a great ride with the exception, the truck was not built for sleeping. We had a car transporter. Had two separate flats on different days. It was an inconvenience, but U-Haul provided exceptional support service. They were supportive and very professional. I will definitely recommend U-Haul to others and will be using them again in the near future.”
“Great experience. I had rented a truck from another location in town. Unfortunately that other location couldn’t provide the trucks as they were down for maintenance.Rick called and was able to work with me to find the truck I needed. Although it took a few days and fortunately I had a flexible schedule, I was able to get the truck I needed. This location provided reasonable and satisfactory service given the circumstances. I will return next time I need a truck.”
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“Fair price for a clean, reliable truck. Ready when promised, and the check-out and return were easy and fast. Staff was courteous and professional. No question left unanswered. 100% recommend.”