United States Postal Service

USPS, Post Offices
Hours: The United States Postal Service (USPS) is the only organization in the country that regularly delivers mail and packages to every residential and business address. USPS manages over 30,000 retail locations and processes 47 percent of the world's mail, committed to providing secure, reliable, and affordable delivery. Customers praise the exceptional customer service at their local USPS offices. An elderly, disabled customer called to find a solution and received immediate assistance from a "truly lovely" employee who went the extra mile. Another customer had a positive experience with a mail carrier and the friendly, cooperative staff at the front counter, sorting room, and administrative personnel. Employees are often recognized for their hard work, even when facing challenging circumstances. During an unexpected closure of a local post office, the staff at another location worked quickly to assist the influx of customers just before closing, with one employee in particular helping people in line. A customer also commended a specific employee, Danny, for his helpfulness and professionalism in ensuring a package was properly addressed and delivered. While the work can be demanding, customers appreciate the efforts of the postal carriers, acknowledging they are "underpaid and overworked" but "do the best they can."

1. Knoxville, Tennessee