United States Postal Service

USPS, Post Offices
Hours: The United States Postal Service (USPS) is the only organization in the country that regularly delivers to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world's mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. Customers often praise the friendly and helpful staff at USPS locations. One reviewer described the staff as "incredibly helpful and patient," while another noted that the staff is "friendly" and the office is "efficient," always having the necessary items. When a customer had an issue that originated outside the specific office, the staff took ownership, pursued a solution, and provided progress updates, demonstrating excellent customer service. Several reviewers highlighted the exceptional assistance they received from individual postal workers. One customer expressed immense gratitude for a postal worker named Suzanne, who went "way and beyond her job" to help the customer and their daughter receive a delayed package in time for Christmas. Another reviewer mentioned a "nicest lady" who helped ensure a package was well-secured and delivered on time for the holidays. Overall, the United States Postal Service is described as a reliable and customer-focused organization, with dedicated staff who strive to provide a positive experience for all their customers.

1. Knoxville, Tennessee