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“I love this bank (Ooltewah branch). This bank is located close to my home. Whenever I visit this bank, I don't need to wait in line. Quiet and clean environment. Doesn't look like a typical bank. Even good quality coffee and cookies. Their service is always friendly and kind. Importantly, their CD rates are the best.”
“Shereen deserves so much more than only 5 stars! This sweet woman goes above and beyond to make every individual feel like they are appreciated. She knows pretty much every customer by name. Not many banks do this these days. She is the kind of person that makes you choose that kind of bank. Give this sweet woman a promotion!! Thank you for always helping me Shereen and I’m glad I could take a moment out of my day to write a great review for you. You deserve it! :)”
“One of the best banks in Chattanooga how much they help me throughout the years can't ask for a better bunch of people they do an excellent job Hunter,Lori,Monica, Kelly,April,Tristan,Audrey,Shana,Corey”
“I’m from out of state and once I’ve moved here I decided to give Southern Heritage Bank a try. They we able to help me get a new bank account set up, staff was extremely helpful and friendly. I felt as if I was treated more like a family member than some stranger just walking into a bank. They are always kind, caring, and will give you one on one attention. I appreciate just how willing everyone is to lend a helping hand.”
“I just want to commend Nicole S.at the Hixson Pike location. My husband and I came in to make a 1st payment on our car loan. We were being serviced by a different teller that was having some difficulty understanding our needs at the time. Nicole stepped up and took over our transaction. She was very informative and knowledgeable about services and products. We had some uncertainty at first but Nicole made us comfortable and secure in our decisions. We even opened a joint checking account which was not in our original plans. If you want quality service and an experienced and knowledgeable teller please visit the 4503 Hixson Pike location and see Nicole S. I assure you that you will leave with a smile on your face ???. Thanks Nicole S, your customer service is STELLAR!!!”
“I am delighted to be a Regions customer. One day I visited with a friend, she said, everyone here so nice. I told her it's always this way that's why I prefer to come inside. It's like visiting with dear friends. I have never had anyone to be short with me or rude. If I have a problem they are happy to assist me and I appreciate that they know my name.”
“I have always have had a pleasant experience at millennium Bank ,both shallowford branch and especially the Hixson branch where Eric and Lisa work. Lisa has gone out of her way for us continually.”
“Hands Down the best Banking Institution I have ever been a member of. Knowledgeable Customer Service Reps, namely Sherri and Rachel, and Loan Officers like Kevin Perry (the Rockstar of Loans), guided by the best Management Team in the business.I'm relatively new to the area but they accepted me like family. I mean, they even understand my weird sense of humor. Thank you for accepting me as a member of the Trustfcu Family.”
“Marcia is a fantastic banker. I feel a lot better switching over to BuiltWell. Wonderful staff and a friendly environment. Thank you so much for assisting me today!”
“Recently moved here and I was looking to open a safety deposit box so ended up at regions.
After that visit I ended up moving all of my banking to regions....I never realized that banks could be so different...the professionalism and friendly atmosphere here is amazing...the employees are GREAT
And they have tough me a lot about banking”
“I had the occasion to need a notary and visited my Regions bank on Hwy 58. I was greeted by Harold Lopez one of the relationship managers at the bank.Harold took good care of me and quickly helped me with my banking needs. I would highly recommend this bank and Harold in particular to anyone.”
“I have been a member for a number of years. Always great service and very helpful. Have worked with Michelle a number of times Always helpful and always pleasant.”
“I've been a First Horizon Bank Customer for over 15 years. Even though I live over 50 miles away, I wouldn't change my Banking Account to anywhere else, because I receive EXCELLENT Customer Service every single time I've been there. I feel valued as a Customer and my needs are always addressed in a caring and personal manner. I especially want to commend Sandy who is very friendly, personable, and makes me feel comfortable with whatever I may need or request. It's so refreshing to feel valued and cared for. I highly recommend the Soddy Daisy Branch of First Horizon. Thank you all. Suzanne Schoolfield Sapp”
“Just want to say how grateful I am for the fine people that work for this bank. With this Covid thing going on, I still received incredible curbside, personalized service from Tonya and Mark. I've been doing business with this bank for over 15 years and when I walk in I feel like family. Thank you Millenium!!”
“I have had some issues with my account ( my fault) . I use both Hixson and Ooltewah. The Ooltewah office is superior and the ppl there are very kind and never make me feel bad that I mess up. I just wanted to thank Robyn and Ms Collins and to say I appreciate them . I’m going to make a effort to only use this particular office from now on. Thank you Smart Bank for caring about Seniors”
“Ok so…My granddaughter and I went to a local bank to open an account. When we walked in, everyone greeted us with a resounding “Hello! How you doin’ today? How can we help you?”We found Kathy.Kathy is just the sweetest most personable bank manger I have ever met... So is everyone else I meet in Tennessee. And I told Kathy that because after she found out I was from California, she quickly exclaimed, “Well welcome! We’re so glad to have you!” I said to her, “Kathy, every single person I meet in Tennessee are the kindest most sweetest people I’ve ever met. I feel so welcomed everywhere I go.” To where Kathy said, without skipping a beat, swiftly told me why. She said, “We’ll honey, you’re in the Bible Belt and that’s just how we were all raised over here. To live by the ‘Golden Rule.’ ‘Do unto others as you would do unto you. We wouldn’t have it any other way.” Then went onto my paperwork, laughing and cajoling with us like we were old friends. Then when we were finished, she took us to the tellers and the other officers introduce us personally to each and everyone in the bank.Unbelievable.Lord Jesus I am home! Tennessee, brings out the best in people and I am living proof.For the rest of the day till now, I couldn’t stop thinking about my encounter with Kathy and the words she said has been on my mind and indeed is making a difference.In a world that has been wrenched with division and hate, loving people like Kathy and the sweet people at First Bank of Ooltewah and yes, thousands like them down here in the south, greeting this stranger with love and kindness EVERYWHERE I go is astonishing!I’m from California and I too was taught the Golden Rule but, have I gone out of my way to show a stranger this kind of love? I’m guessing not.This is something I will learn quickly because people like Kathy and the employees at the First Bank are giving this stuff away for free….I am in the SouthI am a TennesseanI am a SouthernerI cannot wait to welcome fellow pioneers and hopefully be as good as Kathy does.”
“Opened a checking account a few months back and just now getting everything moved over. Been impressed with the service so far! Looking forward to building a good relationship with Firstbank!”
“I've been in bank and they are very nice and helpful. I will not become a member due to working hours as they do not work on Saturday, which is very inconvenient for me.”
“I’ve been coming to this location for years and Matt is always so nice and helpful. He’s the reason why I left Regions and brought my money over to First Horizon. Every time I come in, I see him working hard and he still managed to acknowledge me. I’ll even step aside and wait for him because I won’t really wait on another teller. He’s a shining example of good customer service and he’s always real patience with me.”
“My wife and I bank with Citizens Tri-County Bank, and that is the best group of women in there. They are always there to help, they take the time to know thier customers and always have a smile on thier faces.”
“I have been doing business with this bank for about 6 months with my business account and I am very pleased with the service they give me on my business checking account and my merchant service account, I highly recommend.”
Closed
4614 TN-58, Chattanooga
Banks
“Victoria Miller and her team Is always very attentive and respectful and professional through the whole banking process could be more pleased with this truist location”
“I have been a member of this credit union since I was born and my parents opened up a savings account for me. Great personal customer service, convenient locations and the online banking apps make everything easy. If you’re looking to get rid of your bank fees and high interest rates on loans, Comtrust is a great choice.”
Closed
5319 TN-153, Hixson
Banks
“Polite, professional, and going above and beyond to help me, the customer. One could not ask for better. Well, that's not true. It would just be difficult to receive much better.”
“I sold some property and deposited over $100,000 and the manager started calling me at home asking me what i was going to do with my money. She got an ear full!”
“Long time bank customer at this location. Have not been thrilled with them replacing tellers with screens. Had a visit in January where I actually had an interaction with staff. Rich went above and beyond to help me with my transaction. I could not be more pleased. His kindness made my day. Please bring back people!”
“Spoke to customer service which was completely useless - rude. HOWEVER I went to this branch, extremely frustrated, and Denise was extremely helpful and kind. The resolution wasn’t what I hoped (bank rules I guess) but I really appreciate Denise.”
Closed
9238 Lee Hwy, Ooltewah
Banks
“I've always had positive experiences at this branch. The employees are professional and go above and beyond to help you. They also have advanced ATM banking where you can speak onscreen to a banking professional 24/7.”
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“Best Regions branch in the area. Super friendly and customer service oriented. Had to talk face to face with someone last couple of visits. Hayley was superb and even remembered us from previous visits.”