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“I’ve been a T-Mobile customer since they bought out sprint and merged together. I have never really had an issues with my service or devices until recently. My newly purchased iPhone 16 pro max has been stuck in SOS mode for several days and we have completed all troubleshooting and still no resolution. I spent several hours on the phone with T-Mobile technical support and they advised me to go into the store and have them switch out my e-sims on my device. Upon arriving at this location, we were greeted immediately by Lauren the manager. She advised us that they did not have technical support in store but she would attempt to troubleshoot the device and generate a new e-sim. After several attempts, the device still did not respond and it was still stuck in SOS mode. Lauren went above and beyond and called customer service herself and attempted to troubleshoot the device alongside technical support for 47 minutes. However, the attempts failed and the device is still not working properly. The issue is being escalated to a higher technical tier. Although my issue was not resolved, I genuinely appreciate the dedication Lauren put into trying to assist me. She was also very personable and friendly. Which made this stressful situation a little easier. I would recommend this location and especially Lauren to anyone dealing with T-Mobile.”
“This store is great, I was helped by a girl, and she was great to me and my mom helping us get new phones and helping us set them up. The two people who were working Sunday yesterday were great and very understanding and caring to us and we appreciate that so much from them.”
“Nicholas worked with me for many hours on purchasing and downloading all my info onto an upgraded new phone and he was AWESOME! Very patient, helpful & extremely knowledgeable! Thank you for making this a great experience!”
“I walked into the Lebanon location about in tears. My phone was stuck in voice over and i couldn't figure out how to get it off. Josh and Jason were amazing and helped me so much! When i arrived my anxiety was on 10 and they assured me they could help me and they did! Thank you two so much!”
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“This company has the best customer service ever. We have been with them for around 4 years now. I can call them with any questions or to ask for help and they are always so kind. They help us every single time and are always happy to do so. We love them!”