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“Paola was excellent. We just got my son a new phone for his T1D app/program. Paola fought threw forgotten password, multiple questions and showed a ton of patience. She was awesome I could not ask for a better experience!”
“I love this T-mobile store. I drove over from the Mount Juliet store that would have me wait over 30 minutes after opening to the Hermitage store. I walked in the door and within 10 seconds I was asked if I needed help. I hand the man my phone opened to email. Ì told him that I was knocked off the internet. He pulled down from the top, Found the data connection prompt and reconnected my phone. I don't know how I got knocked off the internet but that was the fastest service I've ever had. This is a great store. He had rows of customers lined up but functioned like a triage.”
“I came into the store with my old phone not working. After trying all the troubleshoots, Diana helped me upgrade to a better phone for a low price. Definitely recommend her !”
“Jesus was great at helping with parents account and getting new boxes and updating account. Father passed away so everything had to be changed into mother's name. Very understanding and explained everything as we went.”
“These people are fantastic! They took less than 15 minutes to resolve an account problem I have repeatedly tried to resolve online, over the phone with customer service, and at another Verizon store closer to my home with no success and a whole lot of frustration. I couldn't be happier with the service I got here and their quick and successful resolution of a problem that was not my fault. If I ever need anything from Verizon customer service or want to upgrade, I will come back here!”
“I Love the people that work in this store, but it is ridiculous the conditions that they have to work in. With the extreme heat we've been experiencing, there is NO air inside of the establishment. Nobody should have to work in those conditions. Please address!!!!!!!”
9:00 AM - 8:00 PM
250 Indian Lake Blvd, Hendersonville
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“My parents and I went in to get a new phone (mine was a goner) and we were hesitant of the process being painful and overwhelming. However, Evan made our experience painless and enjoyable! He answered questions kindly and really gave us the help we needed. We never felt rushed by him and I ended up with a new phone that I love thanks to Evan. He’s the best!”
“Just want to say I walked in internally irriate with customer service and it showed. However tye gentleman handled it and got me taken care of. I know it wasnt them and didnt deserve the shortness. For that I apologize. Great Job guys thank you!”
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“I had one of the best in-store experiences I’ve had in a very long time. I went in to add a line to my service for my daughter, and we were having a lot of issues with the phone being locked. I honestly didn’t even realize what was wrong, and it felt overwhelming.
The team was incredibly patient, helpful, and determined. They worked together and refused to give up until they found the best solution. Not only did they fix the issue, but my daughter ended up being blessed with an even better phone.
This week has been extremely hard for me due to the passing of my mother, and I walked into the store already feeling emotionally overwhelmed. The kindness, compassion, and teamwork they showed meant more than they will ever know. They didn’t expect anything in return — they were just genuinely helpful.
Because of this experience, I’m staying with Verizon forever. That small encounter will stay with me for a lifetime. I’m beyond grateful.”