Cell Phone Stores in Lebanon, TN

“Therese was incredibly helpful and was instrumental in getting my new phone Up and running. Don’t know how I would’ve done it without her. Awesome employee who went above and beyond.”

“Austin demonstrated how a REAL PROFESSIONAL performs in a busy work environment. He ensured that I got the best deal and after the purchase of the new phone, he didn't just pass me some instructions on how to set everything up (like I've seen with another carrier), he actually took the time to install the screen protector, physically set the data transfer up on the new phone, and answered all my technical questions. It would be nice if other (all type) stores would adopt his overall method of customer service!!”

“Top notch! Store is nice updated clean. The staff are insanely knowledgeable, patient and friendly. Tasha and Jessica are the two reasons I continue to stay with Cricket as my wireless provider. Tasha won me over, and Jessica continues to deal with any technical issues I may have, and they both, do whatever necessary to make sure I’m a satisfied customer. So Cricket , just know, you have two valuable assets in Tasha and Jessica hope you take great care of them because they definitely take care of customers. ?”

“I’ve been a T-Mobile customer since they bought out sprint and merged together. I have never really had an issues with my service or devices until recently. My newly purchased iPhone 16 pro max has been stuck in SOS mode for several days and we have completed all troubleshooting and still no resolution. I spent several hours on the phone with T-Mobile technical support and they advised me to go into the store and have them switch out my e-sims on my device. Upon arriving at this location, we were greeted immediately by Lauren the manager. She advised us that they did not have technical support in store but she would attempt to troubleshoot the device and generate a new e-sim. After several attempts, the device still did not respond and it was still stuck in SOS mode. Lauren went above and beyond and called customer service herself and attempted to troubleshoot the device alongside technical support for 47 minutes. However, the attempts failed and the device is still not working properly. The issue is being escalated to a higher technical tier. Although my issue was not resolved, I genuinely appreciate the dedication Lauren put into trying to assist me. She was also very personable and friendly. Which made this stressful situation a little easier. I would recommend this location and especially Lauren to anyone dealing with T-Mobile.”

“This store is great, I was helped by a girl, and she was great to me and my mom helping us get new phones and helping us set them up. The two people who were working Sunday yesterday were great and very understanding and caring to us and we appreciate that so much from them.”

“Maria was awesome! She helped me with upgrading my phone and she was very friendly and patient. She was able to answer all my questions and provided excellent assistance. We will be back soon to upgrade my wifes phone, and we hope to get her again.”

“I walked into the Lebanon location about in tears. My phone was stuck in voice over and i couldn't figure out how to get it off. Josh and Jason were amazing and helped me so much! When i arrived my anxiety was on 10 and they assured me they could help me and they did! Thank you two so much!”