“Friendly staff, has nearly everything you may need for your home improvement project at real good prices plus letter and package shipping and fishing license. They have a real nice outdoor garden area with many plant options,dirt, fertilizer,and stone options at completive prices.”
“I got my wheels aligned here and the only complaint I'd have is they could invest a wee bit more into the customer waiting area but the service was spot on. They said it took a little longer to make sure it was right and even test drove it before returning it to my hands. That means a lot to me and that's exactly why I won't let anyone else touch the alignment of my wheels and tires. Don't get me started on thier superior prices either. Just call and ask for an estimate at least and you tell em your local guide Leeroy sent ya too, please and thank you.”
“For truck drivers don't let this place scare you because of the size and location. These guys are well prepared and knowing what to do. In and out with ease.”
“Needed direct burial wire for electric service and burial wire for outside outlets. All were in stock and available immediately. Service was friendly and helpful.”
“Stephanie at sloans her customer service reaches beyond the store. My husband had a truck engine that was to be delivered to our home. He was expecting the delivery and got a call from stephanie at sloans, saying the trucker was trying to deliver it there. The auto parts store we ordered it from obviously had the wrong address, and the trucker was giving her a hard time trying to leave it in the parking lot. Stephanie went the extra mile to ask the trucker for the delivery address phone number and called to let us know what was going on. The trucker was reluctant to resolve the issue but thanks to stephanie he delivered it to our home. A mistake was made on the auto parts end, and the trucker said technically he could deliver it to the address given, but stephanie went the extra mile, she didn’t have to call us she could have just rejected it but she handled business with the customer in mind. We shop at Sloans anyway and love the store. Sloans should be proud to have a an employee like Stephanie! My husband called back to thank her and she was so relieved and said she wanted to make sure this delivery got to the right person. Thanks again Stephanie!”
“Ace is the classic neighborhood hardware store: do not expect a home depot selection and expect somewhat higher prices. I cannot complain too much, however, because it saves me the 30 minutes trip to the nearest home depot whenever I need to purchase just a few screws.”
“I would like to give a shoutout to Jason who works sales at the counter at Ferguson Supply in Lenoir City, TN He was very courteous and helpful in assisting me with my project. Thanks again, Jason for your excellent help.”
“You got a love home Depot. Are the prices fair? Probably not customer service always smiling. This one particular in Lenoir City. I've never had a bad experience with. They run things right there. The parking lot's always clean. Everyone's always happy. They always have the product that I need. I don't know what more I could ask for.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.