Pharmacies in Madison, TN

“I have know Trish since she was 10 years old...when she retires I will be very concerned. She helps my family, making sure our medicine is correct and our insurance does the right thing. Some of the others are not as thorough as Trish is. Bless her !!”

“The clerk that is on at 3:30pm is rude. I understand that one can become overwhelmed on a job. I worked in a high stress public service job for over twenty - five years. Non the less that does not excuse rudeness to a customer. There obviously needs to be training in phone ediquette!
This particular clerk has been rude in tone and action by hanging up the phone several times while the customer is still talking. Making information hard to understand . Giving out information in a way no one else at any pharmacy ever has! First by not giving her name . Second by telling the customer “you can’t call in until tomorrow.” Now I have never heard this before. I think the clerk is getting it mixed up as to when it will be ready to be picked up , as to when I can ask for a refill. She kept saying something about it being picked up on a certain date and 29 days. Then proceeding to argue when the customer didn’t understand this as she had never heard this before. Instead she could have said, “it’s still early to call it in can you call back tomorrow please? We’ll try to have it ready . Thank you Goodby. That way the customer understands what the clerk is saying. Just because you’re on the phone as opposed to inperson doesn’t mean you should be treated any differently. You still a paying
customer !!”