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“I am always so impressed by this store. The girls that work there are so efficient, kind, and helpful. The store is always very clean and smells so nice. I go out of my way to go to this location. Wish I could give them 10 stars.”
“Hands down the best company I have ever used for all my shipping and office needs. Thank you for providing excellent service over and over again. I mean every employee every time.”
“A man named Jeff just helped me and he was by far the kindest UPS person I have ever interacted with. Was so pleasant and friendly and 1000% deserves a raise because it’s people like him that would actively make me choose UPS over FedEx or another shipping company!”
“Tracey was incredible, she went over and above helping me print and cut out exactly what I needed for a personal project! She was so kind and patient and saved me so much time! Incredible service.”
“Stored our A/C equipment here for an upcoming project and everything went great. The warehouse was clean and secure, and Jeremy made the whole process easy. They had a 3rd party trucking company deliver our materials to the jobsite whenever we requested them and added the cost to our monthly bill. It made it super easy. Would definitely recommend.”
“Great experience. Emily was professional and knowledgeable. There were a ton of customers and she handled each transaction quickly and with the best attitude. Didn't even appear to be flustered! She made our visit quick, easy and enjoyable. Will definitely use this center in the future because of her.”
“Alice always goes the extra mile for me; I write to prisoners, but because I am 80, with arthritis, I must print the letters out. Many are 15-20 pages printed. She never once seemed bothered in the three years I’ve been going once or twice a week.”
“Shan! She is AMAZING! She is always so welcoming, with a smile - (even when working alone) - she is lightening fast, efficient, skilled, knowledgeable and kind! I love it when I walk in and see her beautiful face - b/c I know my needs will be met quickly and correctly:)”
“Just got a notary done at this store and dropped some packages off. Smooth and easy visit, all the employees were great. It was a bit busy but things ran professionally and wait was not bad.”
“The manager Steve was super nice and helpful when I wanted to ship a wedding gift to my friend! Even during a very busy rush he was patient and made shipping a breeze!”
“This is one of my favorite Fed Exs to visit. The line always go fast. I wish it stayed opened a little later on Saturdays. I normally have to leave work early to make it there before they close.”
“I needed something delivered to another state. I was nervous about the price and turn around time. I spoke with this company, and they put me at ease with their professionalism and price!! He even called me personally to let me know my package was delivered. I will definitely use this place again!! Thanks guys!!”
“Went to their open house today for their new large format printer. (Only one so far of its kind in the world!) Seeing the high quality that can be produced in seconds was amazing. Friendly staff eager to answer questions. Would definitely trust them to handle various types of print material. Well done Ingram!”
8:30AM - 7:45PM
127 Athens Way, Nashville
Shipping Centers
“First of all, let me be extremely grateful for the staff inside. They were extremely nice and dealing with the situation that I had where I was going to be out of town for two weeks and my express one day package was not delivered even when I was home. I watched the driver show up to my door and then just turn around and not deliver. I had footage and everything on my doorbell camera. After a huge runaround with online and everything else I just decided to go down to the store because FedEx online and the call center was a joke. Both of the staff at this location were extremely helpful and made sure that I got my package even though I had to wait till the driver came back. They sorted everything and gave me estimated windows of when the package was going back to the facility and made sure that I got that package that day so I could have it before I went out for work for two weeks and the package would have to have been shipped back Huge props to the store and I’m very grateful for that. However, I’m not satisfied with the delivery driver. I was home and the driver didn’t want to make any attempt to deliver to the door as there were specific instructions to deliver around the side of the house at my other door.”
“I ordered a retractable banner and a number of printed items (rack cards, color flyers) from here and picked them up for a conference. Almost everything was poorly printed or printed incorrectly. After calling the store to discuss, they had me return the banner to the store and reviewed the other materials. Howard helped me, and this review is really for him. He provided exceptional service and support, working through each document with me and printing and cutting everything himself. In the end, we problem solved a number of issues related to the FedEx website's internal design service and got all the artwork looking great. The retractable banner was a problem--they didn't have what they needed to fix it--and someone from this location took the time to get it fixed AND dropped it off for us. The staff here turned a 1 start experience into a 5 start experience, and I really appreciate their time and effort.”
“UPDATE MAY 2026 - LOVED Michelle’s service. I had a prepaid label to ship back a small item, but I only had a pretty large and raggedy Amazon box. She was so friendly and gave me a free FedEx mailer envelope, which was much more secure and size-appropriate for the item. She was so kind, made some great conversation while working, and was fast and efficient and polite. Management should recognize her efforts and promote her. Kudos to Michelle, thank you for making my day! (Descriptor for management to recognize her - Michelle is a middle-aged, Black lady with dark hair with streaks of gray. She was working near closing on Thursday, May 38, 2026.)
Lots of praise for Teanna at this location. She was kind, courteous, and seemed to juggle a bunch of different tasks very efficiently. I was in and out, and also purchased some bubble mailer envelopes, in under five minutes. Thanks ?
Kudos to Marshall at this location! Always answering the phones, super knowledgeable and friendly, and helped me slice open a large paperback book I provided, punch holes in it, and spiral bind it (all for only $12+). The only downside is that they (FedEx in general – not just this location) charge a $2.50 “Full Service Fee/Surcharge” on every single print job/order that is done by an employee. I mean, I get charging a surcharge on a task like regular photocopies or prints or whatever that can be done by a regular person by themselves at a kiosk, but a customer literally has no other choice for the type of work I’,m doing. The surcharge just isn’t the move, so not this employee’s fault, but management needs to know that we, the customers, hate the surcharge! Again, kudos to Marshall!”
“The two ladies at work and night shift. Are very sweet and I never have any issues with my packages I could go two different FedEx's but I choose to drive the extra miles go to this location I highly recommend”
“Terry was amazing. Received email, printed, and then cut 25 card stock menus. Amazing employee. Praise be Terry! Back up Terry! back it up, oh lawd Terry! Put it in reverse!
4th floor in the hotel.”
“I’ve been here before, but my experience today was absolutely exceptional and that was all because of Mark. The minute I walked in the door, he greeted me genuinely, and made me feel like just my being there mattered to him. He helped get my package shipped quickly and was beyond courteous in every way I will go back there JUST because of him.”
“Burdett packaged everything I brought in fantastically and I received EVERYTHING I dropped off. My items were very sentimental and I couldn't have asked for a better person to help me. Thank you, thank you, thank you!”
“Jimmy delivered my package today and when he realized that I recently had neck surgery, offered to place the package in the garage for me. The world needs more kind people like Jimmy!!”
“Not sure why this store is such a low rating. Before heading home we shipped a bunch of stuff back. The staff was extremely friendly. When the boxes showed up the packing was perfect. Nothing was damaged. Tape job was great! Highly recommended!”
“I recently was searching for a lost package & this was the only Nashville local phone number I could find, so called them in a last ditch effort. I spoke with Lisa on the phone & she went above & beyond to help get me answers. Although we didn't completely fix my problem, she took time out of her day to do some digging on my behalf and call me back with what she found. Just wanted to leave a positive compliment for Lisa!!”
“Our company just completed a conference at the Opryland, and utilized this FedEx team often. Mark and Michael provided incredible customer service, even while dealing with FedEx delivery issues beyond their control. Mark was able to get me in touch with the distribution center and save our merch from limbo. While the service rates are higher at this location, the service can't be beat. Thanks team!”
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“I walked in to make a return for a brand other than Amazon and had no idea what I was doing. Nia went above and beyond explaining the process to me and taking care of getting my labels printed and items packed up properly. Thanks, Nia!”