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November 2023 by Callie M.
My family and I have been purchasing vehicles from Autonation Ford Wolfchase for years! This dealership is very willing to work with consumers needs. They want to sell vehicles and they follow through on what they say. Definitely a great place to purchase a new or pre-owned vehicle. I just purchased a new 2024 grabber blue mustang GT. The process couldn't have been easier. I was in and out in just a couple hours and I am very happy with my purchase. They have even followed up a few times to make sure that everything is going great. It's hard to find people that care about consumers now days and this place is the exception! Christopher Templeton is a great car salesman and will give it to you straight. He's not going to tell you something just to get a sale. Great guy and I will definitely be working with him again in the future. Jeff Smith is the GM here and he personally called me to make sure I was happy with my purchase. Overall it was a wonderful experience! 100% recommend!!
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November 2023 by Presley P.
Zero stars. Service allows you to schedule appointments online but when you get there they tell you that you will have to leave your car for three weeks for even a diagnostic test. So that means you actually don't have open appointments for three weeks. Don't allow people to schedule appointments and waste their time if you don't have the availability.
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October 2023 by Blake M.
In search of a Ford dealership I'm looking through ratings, and I find it suspect that this dealership in suburban Memphis, TN has a vast majority of positive reviews written by people who live far, far away from Memphis. It makes me not want to touch this business with a ten foot pole.
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September 2023 by Rachel Maxann
I will never take my car anywhere else! From the first phone call I made to them, I felt I was in good hands. I was directed to Lee who was professional, kind and informative! Give that man a raise! I had made a few phone calls before here, and everyone else gave me mixed information, high prices, and incredibly long wait time. They had my car in the next morning and it was done THAT DAY! Kudos to the incredibly talented team over at Wolfchase Ford, I really appreciate y’all!
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September 2023 by Teresa Henry (tlh)
Needed a key fob programmed. They got me in and out in 2 hours.
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August 2023 by Pamela Clayton
My son car been there going on 3wks tomorrow and no diagnostic or anything just excuses why they haven’t been able to get to it. But we will be there bright and early tomorrow for updates or keys…..
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July 2023 by Lee G.
For a very busy service department they do a great job.Times are different ,workforce is down .I will stay loyal and keep going to autonation Ford wolfchase
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July 2023 by Jessica Hill Boldebuck
My husband and I broke down on the interstate while driving home from Nashville. AutoNation worked us in on a last minute request right before the Fourth of July holiday. They were very helpful and friendly and did a great job getting us fixed and back on the road. We can’t thank them enough for their help and assistance And would highly recommend them to anyone in the area or traveling through.Service: General repairs & maintenance
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June 2023 by Heidi Higginbotham
I had a wonderful car buying experience at AutoNation Ford Wolfchase! The associates were all very kind & helpful.
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May 2023 by Joe L.
Really 5 stars, zeroReally 5 stars, zeroOil change and three filters cost 370 dollars, and I was quoted 240. Witch was high at that. Save yourself some aggravation and go to Landers Ford. If you do choose to have service check everything. Can I ask what a engine assurance plan charge is for??? Just another way to up charge customers. What ever happened to customers first, not take the customers for what you thing you can get out of them. Oil filter true cost 4.56 charged 9.44Oil QS 5w20. Cost 18.99 charged 21.25Windshield cleaner cost 2.99 gallon charged 3.00 4 ounces.Motor oil treatment really with new oil 22.99Engine air filter cost 16.96 charged 25.19Cabin air filter cost14.52 that's Motorcraft charged 66.7716.99 charged with no explanation. Tried to look it up on the Internet, and nothing came up just an up charge.I will be updating post with photos of invoice.
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May 2023 by Donald Cooper
the salesman and financing manager worked with me to get the best trade in and rebates to help keep my payment low and reasonable. they even had the best prices. well worth the 2 hour drive. 5 stars.
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May 2023 by Htiek Enots
I was not impressed by the communication. I was told that for a check engine light service I would have to leave my car for 1-2 weeks! At first I thought it was a joke, but found out it was not. Who is going to leave their car for 1-2 weeks. Why give out appointments if the wait time is that long?f
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October 2022 by JDeB444
Horrible service. Ridiculous prices and they charged me to fix a mistake they made. Wish I could give zero stars. Never again will I use this place.Service: Tires
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August 2022 by Joseph G.
Was quoted $77 for an standard oil change and tire rotation on the phone. Made the appointment and later, after the work was done, charged $170+ I even asked on the phone for a full synthetic quote. I was told by the rep that I'm just wasting my money and wouldn't even let me get a quote on that. It's my money, if I want to waste it that's my decision. So I'll just "waste" it elsewhere.
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August 2022 by Joshua Smith
I use Autonation for my business and since they have had some change in employees, the service department has gone down hill. They act like they don't care and lack basic customer service skills. I personally was trying to get my 2021 F150 serviced, but not there, not now. I purchased another vehicle from Landers Ford and will go there from now on. Autonation does not care because Management and ownership do not thrive on customer Service. They only thrive because of location. Great business plan (not really) bad service and Great location still equals money in their pocket.
