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February 2024 by B Holland
The sales experience was a little prolonged, not as bad as a dealer though. not being able to go on a test drive was concerning, it was not offered by the salesman, although they offer a 24 hour test drive on the web site. the valuation of my vehicle that they were selling was quick and fair.On the vehicle side, the 125 point inspection was not followed, they missed a few deficiencies in the car and the shop side of Carmax is taking care of some of them, the shop side of Carmax is doing a very great job on the repairs that they will cover, the shop has a very professional staff.
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February 2024 by Maggie St Cyr
Charmaine was incredible! Thanks for all your help and patience!
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February 2024 by Ron Craver
When my wife's car was totaled in an accident, it was incumbent that we replace her vehicle as quickly as possible. CarMax provided the perfect solution to this situation. Even though my requirements for this replacement car were very specific, CarMax was up to the task. Special kudos to BILL ROGERS, my CarMax contact throughout the search process. Bottom line: Within two weeks, Bill had identified the perfect replacement, transported the vehicle to Memphis, and guided me through the purchase process. While the overall stress of this unfortunate situation was very real, Bill and CarMax made it bearable. All facets of this process exceeded my expectations. Thank you, CarMax!
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February 2024 by KaJavia McEwen
MEMPHIS location was HANDS DOWN THE BEST! I wasn’t satisfied with customer service at the Tupelo location. Memphis will ALWAYS get my business. My 2nd buy in Memphis.
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February 2024 by Tammy Myrie
My first purchase at CarMax!! I had a great sale person name Toby in Memphis!!! I highly recommend him. Process was smooth!! I love my Honda Accord!!! Only 18,000 miles
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February 2024 by B G
Was anxious about buying a car this way, but overall process was very good. (Perfect would have been if my keyfobs had batteries replaced as was told would be done.). But love my car and both Mgr. Kyle and Sales rep Cutterios were professional and accommodating throughout the process! Note: Called Mgr. Kyle upon finding the vehicle I wanted to purchase, after locating it online. Kyle filled out some paperwork (no deposit required), to reserve the car for me so it would be there since was driving to Memphis location. I also prescheduled an independent inspection with the nearby Nissan dealership, during which they identified need to replace the old battery and wipers before finalizing purchase from Carmax. The only thing I would do differently in future (with a cash purchase), is time things out so I could purchase a cashier's check to use instead of the uncomfortable "third party access authorizatio" to my checking account I was told was required for cash pay!? I thought CarMax could electronically "cash" my check, or put a hold directly on funds as businesses did previously with larger transactions. Or even allow an electronic transfer? But no. So early the morning after the transaction, I revoked that third party access with my bank. * There is a high liability from compromises via third party companies accessing data and accounts, that override our own bank protections once permitted. Risky & never again will I succumb to allowing access to my bank account like that.* Other than this glitchy decision with the payment process which I was unprepared for, I do recommend these person's and this store.
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January 2024 by Michelle Pinckney
Professional staff who provided excellent customer service throughout the entire transaction.
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January 2024 by Marci Woodmansee
Fantastic, friendly customer service, everyone went above and beyond. Will definitely shop Carmax again!
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January 2024 by Braedyn Rankin
Memphis Carmax made my car buying experience so fast and easy! The representative, Alex, walked me through the whole process as I am buying a car as a first time car owner. He answered all my questions and helped me get my dream car so easily. The employees fairly evaluated my old car and gave me an amazing price for my trade in. I am very pleased with my experience through carmax and would happily go through them again in the future!
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January 2024 by Shalom Selah
Selling my car was an easy, straightforward experience.
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January 2024 by Jen Rose
This was our second time trying Carmax. The first go round was on Germantown road which was horrible. My husband found a car he liked at the one on Stage. We were blessed to have Lesley McGee help with the process. She was very insightful and had so much patience on finding the perfect vehicle. She is my go to person for my next car! Thanks Lesley.
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January 2024 by Julius Andrews
Loved it...Your Associate "Mike" was a great help indeed. He made the process of getting my car very easy and answered all my questions. When you go to the Memphis location for “Mike”.
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January 2024 by Laura Schneider
VERY EASY AND NOT PRESSURED STAFF WAS VERY NICE
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January 2024 by Delecia Bain
My online process to picking up the vehicle was seamless! I love my new 2023 Chevy Trailblazer! Mike at the US Hwy 64 location in Memphis, TN was amazing and got me in and out in less than an hour! Go check him out and tell him I sent you!
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January 2024 by Erykah Guidry
I went to sell my vehicle, got a quick appraisal and quick transaction that was easy and painless. If I ever have to sell a vehicle again this is where I will go.
