CarMax is a popular destination in Memphis, TN, for those looking to buy or sell used cars, trucks, and SUVs. The business prides itself on providing a large selection of vehicles and a hassle-free, no-haggle shopping experience. Customers have noted the friendly and helpful staff, who assist throughout the car buying process. Many appreciate the straightforward checkout process, although some mention that the time from decision to driving off the lot can be lengthy, sometimes exceeding two hours. While the overall experience is generally positive, some reviews highlight issues with vehicle inspections. Instances of missing accessories, such as remote keys and headphones, along with minor mechanical problems, have raised concerns about the thoroughness of the 125-point inspection. Despite these issues, many customers express satisfaction with their vehicle purchases and the customer service they received, noting that representatives were knowledgeable and courteous. Overall, CarMax is recommended for its easy car buying and selling process, although some customers advise being aware of potential inspection oversights. With a commitment to customer service and a large inventory, CarMax aims to make car shopping a pleasant experience.
Generous trade in value on my car and absolutely no hassle about the vehicle I wanted.
July 2026
My husband and I purchased a 2025 Chevy Equinox from the Memphis store and a Carmax employee named Alexis House from the business office gave us stellar service on the express checkout. She was pleasant, professional, and well versed on the process. She made our car buying experience easy and pleasant.
June 2026
My car buying process was easy. No being in the dealership for 4-5hrs. I picked my vehicle and received my pre-approval Online. A rep called to lock in my loan, vehicle was ordered and the documents needed were submitted all online. When my vehicle arrived for pickup- we were only there 1.5hrs finalizing.
