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February 2024 by Nicky Savage
The entire staff are very friendly and professional! A special thanks to my mechanic Mike on the repair my car.
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December 2023 by Syrr Thaddeus
We lost our mechanic of almost 30 years to cancer. About a year since my first experience with Christian Brothers Sonic. It has proven to be an exceptional Auto Repair Center.We have several Motor Vehicles constantly on the road. From regular maintenance through an engine replacement, Christian Brothers Sonic has approached our issues with thoroughness, capability and integrity.Not the cheapest, but not the most expensive encountered.The great difference between Christian Brothers Sonic Drive and virtually everyone else that I've experienced in Memphis the last 25 years is the way they do actually stand behind the work.
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December 2023 by Ryan Hartmann
Don’t let the friendly disposition and God-fearing name fool you, these incompetent and dishonest people will screw you with a smile on their face. This shop misdiagnosed my electrical issue as a “parasitic draw”. This after changing my battery and allegedly testing my alternator, which they charged me an outrageous price of over $500. Keep in mind that the battery price is around $140 and that labor should not have taken more than 10-15 minutes. Fast forward a few months, and in spite of me following their guidance and disconnecting my battery after every use (I live out of town and don’t drive it often), I was once again stranded with a destroyed battery. I asked for them to make things right on the screw-job and provide me with a replacement battery, they refused. I replaced my own battery and drove the truck to Ron Archer’s auto, who correctly diagnosed my problem as a faulty alternator, where it was fixed for a reasonable price. Take your business there. The only thing “Christian” about these folks is their name.
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October 2023 by Kisha Pickford
I really like this shop! Thier knowledge and honesty on services is great. I will be patronizing them again. Thank you!!
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October 2023 by Sarah Vickers
I had an emergency while driving my car on the interstate. It started overheating, and tried to shut down. Thankfully, I was close to Christian brothers on Winchester. Brought my car there, and had a hard time finding a parking spot. This is probably because Christian Brothers is a great auto shop. I frequently use the Collierville location, and trust them. I received the same professional service at the Winchester location.Mark was the man who communicated with me daily, and kept me up to date on the progress of my vehicle. He went above and beyond to try to help the repair resolve as quickly as possible.The staff was very friendly, and I'm thrilled to have my car back, running well :)I experienced a quick turnaround, as it was in the middle of a holiday weekend. Highly recommend the Winchester location
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October 2023 by Leon Nelson
$2300 to misdiagnose problem 2 times finally found the issue and wanted $3000 to replace a $400 module. They Lost parts from under the hood and created another issue with parking sensor. When asked about it David told me to drive it for a while and it would go away. When I called back about missing parts and sensor I was told that I would get a call back in a few minutes... HAVEN'T HEARD FROM HIM SINCE!!!
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September 2023 by Lee Todd
I had a bad experience at Christian Brothers Automotive on Winchester. The staff was nice and helpful, but the prices were outrageous. They gave my truck back with a new error code, indicating a misfire on one of the cylinders, but this code did not occur previously. I will not be returning, and you have been warned.
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September 2023 by Timika Harris
I have been to the Collierville and Winchester locations and the service is great with both. I had an oil change done and even though some services are a bit pricey they are honest and stand behind their product. Will definitely continue to go the them.
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August 2023 by Tj Jackson
Evan was amazing. I had a driver of mine break down in that areas and they were able to fit him in their schedule same day. Excellent communication and service.
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July 2023 by Joseph McNair
We were on a trip far from home when our vehicle started making a noise like the transmission was going to grind itself into oblivion. Even though Christian Brothers, like every other mechanic garage between Nashville and Memphis, were booked solid for three weeks to a month out, they made time to service our vehicle.Special thanks to Evan who works the front desk. Evan provided Ritz Carlton level customer service, from carefully listening to our description of the problem to helping us find a rental car and offering transportation if nescecary to keeping us updated on the vehicle's status, to continuing to research the problem as the vehicle continued to make the noise after the first fix and getting us in touch with a Christian Brothers near our home to complete the service under their warranty. (I worked in the food service industry for over a decade and Evan gave better customer service than many of the people I worked with over the years.)Christian Brothers' mechanics fixed a leak in the steering system that GM mechanics had overlooked as a minor issue that they did not think was the cause of the problem, and when we got back home they replaced the new steering pump they installed in Memphis with an updated steering pump (GM has since redesigned the pump because even just a tiny bit of air in the system that can be impossible to bleed out was the cause of the problem noise). For almost a month Evan was in contact until the problem was truly solved.When Christian Brothers says they are trying to re-invent the mechanic garage experience they aren't kidding and they, at least in my opinion, have done exactly that. From start to finish Christian Brothers impressed and their high standards of care, cleanliness, and customer service was the same no matter what state we were in, but Evan really went above and beyond and I hope the company recognizes his professionalism and rewards him for doing such a great job representing and delivering the company's ideal of customer service.
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June 2023 by Cheryl H.
I stopped into Christen Brothers Auto because the splash shield on my Honda Fit had been dislodged and was scraping the ground. I live in Mid-Town and I did want to drive from the Germantown area back home with it in that condition. They were very nice and took care of the problem quickly, despite my being a first time customer. The price was great too!
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May 2023 by Vic K
Wow, what a place to deal with ! They ask people on the internet on how to instal and program a simple sensor for your car ! What a shame for a multi million dollar a year shop! Please take your car to a real mechanic !Service: Electrical
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May 2023 by Javeatrice Jeffery
At this point this place is getting over on women!!! I don’t even rant or make reviews but this is ridiculous‼️I have taken my car to them now for the 3rd time and still having the same issue I took it there for initially!! First time I was charged for intake gasket around $800, car still stalling took it back to them was charged $600 for mass air flow sensor(that were already new and was told didn’t need changing), now still stalling I have taken my car back to them once again and they are trying to charge another $1,000 for a fuel pump! I’ve paid over $1300 at this point to still be having the same issue I brought the car in for! Mind you the problem they are stating now could have been seen from the 1st 2 diagnostics done! So now I’m have a strong feeling they just doing anything to my car and charging whatever because they’re dealing with women! Christian Brothers Automotive-Germantown
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April 2023 by Paul Allison
I really think they didn't want my business. Quoted me nearly $10,000! to replace a water pump and timing chain! This is a Ford Taurus folks! Ten grand for that is way too much!
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April 2023 by Javeatrice A.
At this point this place is getting over on women!!! I don't even rant or make reviews but this is ridiculous‼I have taken my car to them now for the 3rd time and still having the same issue I took it there for initially!! First time I was charged for intake gasket around $800, car still stalling took it back to them was charged $600 for mass air flow sensor(that were already new and was told didn't need changing), now still stalling I have taken my car back to them once again and they are trying to charge another $1,000 for a fuel pump! I've paid over $1300 at this point to still be having the same issue I brought the car in for! Mind you the problem they are stating now could have been seen from the 1st 2 diagnostics done! So now I'm have a strong feeling they just doing anything to my car and charging whatever because they're dealing with women! Christian Brothers Automotive Germantown
