Christian Brothers Automotive Germantown is dedicated to changing the way customers view auto service by offering honest and knowledgeable repairs since 1982. The business emphasizes transparency, integrity, and compassion, ensuring that every customer feels valued and well-treated. Many customers praise the excellent customer service, often highlighting the friendly attitude and smiles from the staff. A shuttle service adds convenience for those in need. Customers have reported positive experiences, such as efficient repairs on older vehicles and fair pricing compared to dealerships. One customer mentioned their Ford Mustang was fixed perfectly, allowing for a smooth trip to Nashville. Others have appreciated the thoroughness of repairs and the reasonable costs associated with multiple services. However, some reviews express concerns about communication and follow-up after service. One customer experienced issues with their air conditioning after a repair and noted difficulties in getting timely responses from the staff. While the general manager made efforts to address concerns, there were complaints about a lack of ownership regarding mistakes made during service. Overall, Christian Brothers Automotive Germantown aims to provide trustworthy auto repairs and a positive customer experience, despite some inconsistencies in service quality and follow-up.
If you need really good service they are the ones to go to. I have a 08 Ford Mustang, they fixed it right up. This weekend I went to Nashville and back to Memphis car was running sweet. Thank you guys again.
August 2024
You are approached with a good attitude and smile. There is excellent customer service appreciation here. You get an automatic courtesy ride. If need be.
August 2024
Mark and Greg and Evan All are Awesome Customers Service Representatives very kind and polite I give them 5 star
