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October 2023 by Kyla Szemplinski
My friend recommended Doug's to me when I moved here and I am glad she did. Anytime I took my Jeep to Doug's, they get the repairs done quickly and correctly. Always support a local business!Services: Auto body & trim repair
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October 2023 by Luis Santos
Fixed my car quicker than anyone else and they treat veterans very well!
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October 2023 by Brian U.
I don't know if they are racist, ignorant, or just plain lowdown grimmey. They will take your money if you don't know exactly what you need them to do.They are not timely at all despite what they say, and overall just a bad experience . Money and time likely to be wasted. I hope they find passion in their work some day.
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July 2023 by Vernon Randolph
I started using Doug cause I wanted a place I can trust and this place is great good attitudes price rite service is greatService: General repairs & maintenance
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June 2023 by CrAzY-ai_
I recently had my wheel bearing replaced at Doug's Automotive, and overall, I found the mechanics to be skilled in their work. They completed the job in a timely fashion, taking approximately 2.5 hours, even though there was a one-hour period when the car was sitting . I appreciate their ability to work efficiently and get the job done.However, my only concern was the discrepancy in the labor charges. I was charged for 4 hours of labor, whereas the average time for replacing a wheel bearing on a Toyota Camry, like mine, is typically around 2 hours. This led me to believe that I was overcharged for at least an hour and a half, which was a disappointment.As a customer, I believe it is crucial to have trust in my mechanic, not just in terms of their skill and timeliness, but also in their ability to provide accurate and fair quotes for the work required. I hope that Doug's Automotive will address this issue and take steps to improve their transparency and accuracy in quoting labor times, ensuring a better customer experience in the future.
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June 2023 by Callie Bassett
Huge let down in honesty and service after years of using this business. Had my vehicle for two years and vehicle never was operable again.Service: Auto maintenance
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May 2023 by Wesley Knight
If you want a true reliable honest mechanic, go to doug! Here from outta town with my work vehicle having problems doug took care of me at a good affordable price. All around great place!Service: Engine repair
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May 2023 by Brad Guthrie
Great service. Great people. I trust them completely. They have always been honest with me. I have never been disappointed.
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April 2023 by Moshe Levy
These people are professionals, have great communication and service, and were a pleasure to work with. If I ever need body work again, I will definitely choose this place. Thank you!
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March 2023 by Pat M
I got my truck back with the same ticking sound it came with. They told me that they replaced parts on the opposite side of the engine but couldn't explain how they didn't hear that the ticking was still happening. I feel like they just wanted to remove my truck from the shop since it had taken two weeks to fix the previous problem. Either way, bad service. Spent $3200 and still have to take my truck to another shop.Services: Auto engine diagnostic
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January 2023 by Ira Watson
Excellent service. They diagnosed my car’s issue and recommended a replacement part. During repairs the issue turned out to be something else. They returned the incorrect part and made repairs with the correct part. Some service facilities would say another problem popped up and we had to fix that too. But Doug’s was straightforward and honest about the incorrect diagnosis and it didn’t cost me two repairs. I appreciate that.
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January 2023 by Michael Hill
Experience and professional they do a good job with your vehicle oil change engine change transmission change they are great
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October 2022 by Aqila Augusta
It really feels good to be able to meet the actual owner of a company. He dropped everything he was doing to come and help me. And he really knows his stuff! Just imagine walking into a place and the owner comes out and helps, and in less than 5 minutes, the problem is resolved. My rear view mirror had completely collapsed on my Porsche and he came out and fixed it in instantly. I didn’t think I was gonna see Doug, but he’s the one that helped. The customer service staff is friendly. In a world where people have lost sight of customer service values, this was refreshing.Service: Side view mirror repair
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October 2022 by Brian Copenhaver
Went in for a typical tune up. Engine light was not on. It was just time for a tune up. When he started the work he said we need a new manifold gasket and bolt set. Ok thanks for catching that. Preventative maintenance I thought. When our truck was returned to us, we attempted to drive off with it and the engine light came on and was flashing. We didn't make it 20 yards down the road. Brought it back immediately and Doug himself took a look at it. He said it is a bad lifter. Needs new lifters. It cost us an extra $2400. Keep in mind it was in for a simple tune up. Now the lifters are bad. It sounds to me like his shop dropped something in the engine by accident when the tune up was performed. Once he finally began replacing the lifters, he said the cam shaft was bad. Extra cost replacing that as well. Now my new repair total is $4k. He would not admit that all my problems started at his shop. Mistakes happen and I understand that. All I ask is you man up enough to admit mistakes and fix them not at the customers expense. We bring our work trucks here regularly for repairs and maintenance. I don't think we can do that anymore.Service: Engine repair
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October 2022 by C Henderson
I never used this business before and I don’t plan on in the future. 1st impression is EVERYTHING. The big hideous deer head on the wall was already intimidating enough. After I entered the business, I saw a total of 5 white males (workers) and 1 white female sitting behind the desk. Absolutely No one greeted me at all. It was like I was completely invisible. I patiently waited for 20 minutes to get help behind 1 customer. All of the men disappeared. Finally, lady with dark hair behind the desk asked me can she help me. I told her I needed an auto body estimate and she stated the person whom does those are out n apologized for long wait. This was an inconvenience when someone could have simply asked me could they assist me when I entered…No, I would not recommend them and they need to work on greeting ALL of their customers and making them feel welcomed.