Evolve Bank & Trust, based in Memphis, Tennessee, offers a range of personal and business banking services, including private banking, small business solutions, payment processing, commercial finance, trust services, and mortgage and loan solutions. Customers appreciate the friendly, customer-oriented staff who make banking experiences smooth and straightforward. Several reviews highlight the helpfulness and promptness of their team, with representatives like Colby Dorris providing quick responses and guiding first-time homebuyers through the mortgage process with care and clarity. The bank’s team, including Ryan Guess, Paige, Rebecca, Tim, and Jay, are praised for their persistence, advocacy, and ability to make complex processes easier. Customers also value the ease of document sharing via mobile apps and the overall smooth handling of mortgage applications. When issues arise, such as with pay cards issued through the bank, Evolve's friendly support provides a refreshing experience compared to offshore customer service. Overall, Evolve Bank & Trust is recognized for its attentive staff and efficient services that help clients feel supported at every step.
Good lender overall. Would recommend for help with mortgages and first time home buying.
May 2023
Have a pay card through an employer which was issued by Evolve Bank and Trust. Had an issue with the card company. Finally resorted to reaching out to Evolve. They were extremenly friendly and customer oritented. After dealing with off shore customer service, this was a breath of fresh air.
May 2023
Have a pay card through an employer which was issued by Evolve Bank and Trust. Had an issue with the card company. Finally resorted to reaching out to Evolve. They were extremenly friendly and customer oritented. After dealing with off shore customer service, this was a breath of fresh air.
