-
September 2023 by Passionflower Common
This is the most pitiful branch in this area of town. It's a reflection of how this area of town has totally turned from what was good to what it is now. I wanted so long at the drive through that I could have taken a nap, twice. Then the teller asked me how I could be helped......DUHHHHH, look in the tube. I usually go to the branch off of Forest Hill Irene for obvious reasons.......EXCELLENT SERVICE. I will NEVER come to Kirby again. I've been Herr three times this month and it's the same below EXCELLENT service. The teller didn't put my money in the envelope, she stuffed it in there with half of it hanging out. That's not acceptable. Please train the tellers for more than one day. The one I had the past two times was RUDE, RUDE & RUDE! In order to avoid what's being served at this location I will go to Forest Hill Irene or Germantown. You all need to take lessons from them
-
November 2021 by Natural Remediez
Worst teller's and customer service, I've ever experienced. I come here regularly to make deposits each time the teller's give me grief about something. It doesn't make sense. Deposit what's on the deposit slip why, all the attitude. Lazy anything to keep from having to do anything extra. Ridiculous....I now drive pass this one to get to the one on poplar and kirby much better service at that one. If those teller's aren't certain of something you are requesting the simply ask for clarification.
-
July 2021 by Sava Man
Extremely slow service. I’ve been in the drive through line for over 20 minutes now.
-
April 2021 by Adelle Potts
I love this location. It is very convenient and close to my house
-
April 2021 by Ricardo Wilson
Terrible! Seriously!I’m gone!
-
December 2020 by Jerry Smith
I love it
-
July 2020 by Brittney Q
I hate this bank, will be finding a new bank once they release the hold they have on my funds. Had this account for over 10 years & they’re treating me like a scammer. Customer service is lacking, especially at this location and contact center.
-
June 2020 by Madeline Garris
I love the customer service, I had a name in the wrong place on a check once, the teller saw it immediately and corrected for me. She was very professional and sweet. I felt so pleased.
-
May 2020 by Kimyatta Vaughn
Needs a drive thru ATM. Other than that, no problems.
-
April 2019 by Leslie Thompson
Stay away from this unprofessional, shady, non customer service oriented establishment! They screw your accounts up on purpose, try to cover their tracks, and lie to try to get by. Not sure if they are pocketing the money or getting incentive pay. Steer clear of the one that sits at the desk...very passive aggressive, condescending, and rude. When I went back the next day to try to speak with the manager the passive aggressive desk employee had an attitude instead of greeting me (I sat quietly and waited my turn, didnt do any thing but pray that someone ELSE would have helped me). She wouldnt tell me her any of her managers names:apparantly the branch and regional manager are more exclusive than royalty because I was told I couldnt know their names.... really it's because they dont want you reporting them... thanks to the other branches and corporate...I got the info anyway...these people are horrible. This is not how a business should be operated. I WILL NEVER GO TO THIS ESTABLISHMENT AGAIN. Get your employees in check First TN!!!
-
March 2019 by Leslie Davis-Thompson
Stay away from this unprofessional, shady, non customer service oriented establishment! They screw your accounts up on purpose, try to cover their tracks, and lie to try to get by. Not sure if they are pocketing the money or getting incentive pay. Steer clear of the one that sits at the desk...very passive aggressive, condescending, and rude. When I went back the next day to try to speak with the manager the passive aggressive desk employee had an attitude instead of greetin
-
September 2018 by Destiny Scentz and Craftz
I been banking with y'all for to long for y'all to not let me get my money out of my account because my billfolder was stolen. I will close my account Tuesday and bank somewhere else.
-
February 2018 by Angela Shackleford
Great experience every time I go...thank you
-
January 2018 by ModestlyNique M
I always have a positive experience when I go to this location
-
September 2016 by Kayla
Tellers are unprofessional, inattentive, and just plain ghetto. First time I visited I had bad experience, went to speak with a assistant manger about my problem and she couldn't even help. I hate this branch. They should reconsider on new employees that enjoy working or at least act like they do.
