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October 2023 by James H
No Customer **********************. After buying 4 new tires can not get them rotated which is a free service with purchase. went there at 7:30 AM and was told it would be 2-3 hours???
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September 2023 by Sabrina Leake
HORRIBLE HORRIBLE!!! They open at 7:30am I arrive at 7:35am to only have a screw removed from my tire (repair) I’m told it will be a few hours! Ok fine! Sooo 3 hours later!!! It turned into wasting 3 HOURS OF MY TIME!!!!!! They never touched/moved my car!!!!GATEWAY TIRE YOU NEED SOME IMPROVEMENT ASAP!!!!
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August 2023 by Kiesha Price
They always take good care of me when I go there! Excellent customer service!
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July 2023 by Chad Morrow
I am disappointed. The wait was really long which I'm fine with, but they told me I had a problem with my TPS system-which I didn't have when I brought the car to them- It's a fairly new car with less than 20k miles. So just say you don't know how to reset the system, don't say I have a problem with it, because I didn't come in with one. Now I have to go to the dealership because you created a new problem.
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June 2023 by Katie South
Jason and the rest of the crew did amazing job taking care of my car! Would highly recommend.
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June 2023 by Enrique aguilar
I'm new to memphis coming from California I needed to fix a tire that had a screw in it . Jason and his crew welcomed me and fixed my tire . Super friendly and fast . This is my new tire and oil change spot!!
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June 2023 by Craig F.
Previous issue with shocks leaking on car. Had replacement shocks installed at another non-related location but later noticed unusual inside tire wear. Took to Gateway for examination of replaced equipment. They typically charge for inspection but waived mine as there wasn't anything wrong. Wear from previous issue simply becoming more pronounced as tire wore down. Tire looked compromised so they gave me choice of possible replacement and the recommended tires turned out to be amazing. Car drives better than new with a lot less road noise. I'm going to continue using this location. Thanks folks!
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March 2023 by Jay Webbie
As always great work... A little pricey, but great work... Thanks again!
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February 2023 by Grace McKenzie
If it had not been for the first employee encountered when visited, would not have gone back after the second trip due to the next employee being less than nice, friendly and caring. Acted as if he was being bothered. Once repaired, After 5 minutes had to drive car back. Mechanic was gracious to meet me at the door and quickly fix his error.
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December 2022 by Coretta Bailey
It's sad to be a first come first service I really need an oil change between work and school I can't drop off no car early and when I do come ...we not taking anymore oil change untilMonday...How about appointments that would really help ...I'm over 4mos behind of an oil change ...The prices are reasonable I know some of you saying why not go somewhere else I like sticking to where I go and again prices are reasonable there
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November 2022 by Dominique Davis
My tire issue was found really fast and fixed. Nick and Justin are excellent.
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October 2022 by Matt Shapard
Great service and helpful input with the questions I had. They are, as alot of employers, short on help. So be patient with them. I watched them gracefully and helpfully answer questions, and fill up people's low tires. Will be back.
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September 2022 by dena pratt
Excellent experience. Took car in at 1130 and they put on 2 new tires, aligned wheels, replaced 3 sensors and changed oil in just a few hours rRandy explained all needed work in the future which is very helpful.
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August 2022 by Gary M.
Went there today very friendly staff. Had them mount a tire that I purchased somewhere else and they mounted the tire quickly no appointment. Thanks!
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July 2022 by Bryan
My only complaint is that they won't let you make an appointment, like a typical place of this nature
